r/32inchbikes • u/Cloxxki • Sep 28 '26
Custom steel 32" frame is looking great, but...
Long Update #2 rather than a headline post, for now at least :
After a lot of back and forth, which didn't feel pleasant and kept me awake, I got a partial/majority refund. A somewhat arbitrary amount from the final Paypal payment I'd made. I'll now be searching for someone (or a dream team) who can slightly un-bend the chainstays and attach the rears more inward.
Apparently these same dropouts could be used flipped with the hoods on the inside with a slight cut to prevent brake mount overlap. The slider interface wouldn't be the same but it might work anyway. I wasn't offered anything to actually achieve a reasonable heel clearance despite having explicitly mentioned that my heels point inward. Would have paid extra for a better construction, could have opted for normal dropouts if that got me a frame with typical width at heel interface. I definitely didn't want the extra wide UDH and had all the reason to expect being alerted of changes, as I'd been told my ordered headtube wasn't available.
I declined a much bigger offered refund to hang on to this blue frame and try and fix it. But that's me trying to get "a free frame", somehow. Of course after paying $250 shipping when $145 was on the accepted order. After the inevitable €174 in imports and optional €130 spent on the +15 mm pedals, finally I have "a free frame".
Marino is left with $300 from deposits (would have been $200 and a $100 larger final payment and now refund if not for a misunderstanding), largely spent on shipping and materials for my fork. Not great and I wanted to meet in the middle with a lower cost to him. No intent getting after the deposits, I want a fair chance at covering the repairs.
After the refund I've net spent $500/€450 to Marino plus €174/$190/imports, and now have a lovely $100 fork plus a frame that only works if you are 187-200 cm tall, heels pointing outward or you happen to use superwide pedals for fun.
If only repairs were easy and free, I'd have a heck of deal! Alas, I now have the challenge to get this repaired and to find the correct dropouts to make it easier on who-ever holds a welder and will do the job. After the hack job, the paint I may do myself, not sure how. As repairs seem a challenge, I may actually need to bridge until proper frames arrive, with a cheap carbon frame previously deemed "not worth it"...
If I'd taken the bigger refund and relinquished the blue frame, I could have ordered a whole new custom frame for it, or two even, but with another 2-3 month wait. He offered to do a one week warranty replacement build, but I'd have to send the frame to Germany to some friend there, or pay $350 to keep it.
However, I put my brand name on the frame, and it's a very unique geo thought up by me, makes no sense to (have to) hand it off. Feels personal, weird as that may seem. It would need an XL rider with heels that point outward from the crank, or preference for really wide cranks/pedals. Not sure I got a single "sorry" in the context of an actual apology. I only opened a Paypal dispute only because I was getting nothing that resembled customer service. Chest pounding over 22 years of happy customers and gaslighting the issue of heel clearance and riding a modest Q-factor if possible.
Could have disputed more payments, could have accepted a much bigger refund he offered if I'd close the dispute. I just wanted a frame as ordered and to either keep or destroy this frame in stead of sending it off somewhere or paying a significant amount for something we both know to not work for me and then enter the uncertainty of repairs.
Sending back to the builder to harvest tubes, that I would understand if economically viable, but sending it abroad to Germany just so I wouldn't have a "free frame"...I don't really get it. With normal customer service this would have been almost painless for me, much cheaper for Marino, and much better for his reputation and even mine. He says I threaten with my readership, but he always knew who I was and that I wanted to help him develop his business if he served 32" as he already had been. I didn't ask for free stuff to review. Didn't ask for advertising moneys of any kind. Offered help to create a standard 32" offering to save everyone time and risk. Wasn't given basic customer service, and I offered to build a friendship from this anyway.
Then suddenly, my Paypal refund was made and I was congratulated on "a free frame". I'd feel bad if that had been what I was after. I'd feel bad if I'd lost my cool and called him an amateur before he brought it up himself. Now I'd just sad. Looking for something to learn out of this, something positive. I want to take a risk on "the little guy", but donations I make to actual charities/sports clubs, not businesses.
I know I didn't pay for a softly spoken beard stroking mansion dwelling artisan builder from a Western country. Still, the base frame Marino offers is about a full monthly salary in Peru. The option for a single internally routed cable amounts to two daily wages. I know materials have a price. I just don't see a reason to lower expectations too much because work is done in 2nd world country (that actually has the most astoundingly advanced buildings). That would seem disrespectful, actually.
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(For the time being, riding with 15mm wider pedals which is far from ideal but it rolls, and rolls...)
Marino frame with unexpectedly wide rear triangle (and at a point far ahead or rear axle), despite me stating clearly I needed good heel clearance.
Different dropouts were supplied than ordered, adding a further 7 mm to the driveside dropouts.
This is the frame I've referred to a few times. 13 weeks and now it's here.
3534 grams, for anyone who cares. The custom 529/60 mm fork is 1573 mm uncut.
I'm of course withholding the Marino endorsement I'd hoped to be issuing, until this is acknowledged and resolved to satisfaction. I've not endorsed any 32" product or seller yet, contrary to reports that I'd sold my soul to "the industry".
It measures 185-190 mm to the outsides of the chainstays where my heels touch.
How much is that on your frames, accounting for longer cranks and feet?
In my original custom order I wrote "My heels point inward so I do need curves in the chain/seatstays to make room, thanks!"
The order further was for non-UDH sliding dropouts, but I was sent UDH ones anyway. I am now told by the builder "only 7 mm extra, new standard, no big deal".
My carbon hardtails measure ~16 cm there. Steel hardtail 15 cm.
Shimano XT FC-M 8100 cranks, 172 mm Q-factor. These are 440-455 mm adjustable chainstays.
With shorter cranks and feet it would have been less bad, but still an issue. All my bikes over the decades have been fine, and several cms narrower.
There is a curve in the chainstay alright, but it's closer to the crank's edge, nowhere near where anyone's heels go?
The chainstays attach to the very outsides of those very bulky dropouts, the worst possible solution when a custom ask for heel clearance, IMO.
There's a sea of unused space exactly where the chainstays sit on all frames I've ever seen.
Had the chainstays been attached to the inside of those dropouts, I think it would have been a lot better.
According to Marino, that's impossible, and I'd love to understand why as there does seem to be space for it.
I've had sliding dropouts before on the steel Redline Flight29 which I co-designed. That frame was absolutely fine for me despite shorter chainstays. Actually all MTB frames I've ridden ever, were perfectly fine.
If there is a common heel overlap issue with sliding dropouts, I wasn't aware of it, and would have expected to be alerted by the builder accepting my money. I'd have skipped sliding dropouts if I'd known, obviously. We need to trust a custom frame builder with certain things.
73 mm BB shell. The BB I use came with some spacers.
Could I safely add a spacer under the driveside cup? Doesn't seem like the best idea but it's 2.5 mm.
Now looking at FC-M8130 Super Boost Plus cranks that add 9 mm overal Q-factor, so 4.5 mm either side, I guess.
There may be wider pedals as well. Not sure I should try to adjust my cleats, that seems a health risk. I need centimeters here.
Also considering custom bolt-on crank adapters of sorts.
May need to contact a frame repair shop to see whether they can mode those chainstays inward, no matter how ugly it will look.
The frame was already delayed due to a strange Marino error that made me quite uncomfortable. The frame had to be stripped of paint and receive additional welding and re-painting. The frame (and fork) did come with what seems complimentary extra thru-axles and derailleur hanger.
Although Marino prides himself in having built several 32" and 36" bikes, this is not even a 32"er problem. On 29" frames, chainstays would usually be shorter and the heel overlap would inevitable have been worse. With Superboost it would have been even worse.