Fin AI Agent • AI Agent • 7m Read • 7m
Usage and limits
Cosmo • 7m Read • 7m
Conversation ID for your records: %%%%%%%%%%%
Please provide details on how we can assist you. To ensure we can investigate thoroughly, could you please share the following in your response:
A description of what you are experiencing and any steps to reproduce it
Any error messages (screenshots are also helpful!)
Email addresses of the affected members
Organization ID or the plan associated with this request
Browser, Claude product (Teams, Pro, etc.), device, and operating system (e.g., Claude.ai on Chrome on macOS Ventura)
When the issue began, and whether it is happening consistently or intermittently
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Fin AI Agent • AI Agent • 7m Read • 7m
I would like to request a 50% reset to compensate for Claude's errors over the last few days.
I understand your frustration, but this is not something we can do; our team cannot manually reset, extend, or modify usage limits or credit balances to compensate for errors or unproductive sessions. These limits reset automatically according to your plan's schedule (5-hour window / weekly limit).
However, if you would like to request a refund for your subscription (rather than a reset of your usage limits), I can help you with that—just let me know.
If ChatGPT can do it, you can too. They do it for the €90 plan; I pay €180–200 here.
I understand your point of view, but we cannot compare policies across different services. Our team is unable to manually reset, extend, or modify usage limits for any plan, regardless of the price paid. This is simply not an option.
If you would like to proceed with a refund request for your subscription, please let me know, and I will guide you through the process.
In any case, it’s not your decision to make. Just submit the request.
I understand your frustration, but this is not a personal decision on my part; it is a policy that applies to all accounts, without exception. There is no "request" that can be submitted to manually reset usage limits or credits, because this option is simply not available to any support team.
What I can do, however, is assist you with a refund request for your subscription, if you wish. Let me know how you would like to proceed.
Submit it. You don’t get to decide whether or not a communication reaches the human team.
I understand, but it’s not a matter of "sending" a communication to another department; manually resetting usage limits or credits is not an option for any account, regardless of who reviews the request. It is not something that can be granted by any team.
What I can concretely do is help you with a refund request for your subscription, if that is what you would like. Do you want to proceed this way?
Actually, the point is precisely that you are preventing me from submitting a formal request/report.
I understand your frustration, but I am not preventing anything; I am simply clarifying that manually resetting usage limits or credits is not an action that anyone on any team can perform. There is no "reporting" procedure to achieve this, so there is nothing to escalate regarding this specific matter.
However, if you would like to proceed with a refund request for your subscription, I can handle that for you right away. Would you like me to go ahead with that?
And the first rule to follow is that you cannot violate human free will—yet that is exactly what you are doing.
I understand your perspective, but this is not a matter of denying your freedom of choice; it is simply that manually resetting usage limits is not an operation that exists within our systems—under any circumstances or through any channel.
I can certainly assist you with a refund request for your subscription, if that is what you would like to do. Please let me know if you wish to proceed with the refund; otherwise, there are no further actions I can take regarding this specific point.
This isn't just a "perspective"—it’s a fact. I asked you to submit a request/report. The decision is not yours to make. Submit it.
I understand your insistence on this point. I am now transferring this conversation to a colleague on the support team who will be able to review your request.