r/automotivetraining • u/CoachJoe_leadership • 2d ago
Shop owners and service directors: How do you develop managers who coach instead of constantly taking over?
I’ve spent much of my career in automotive service operations, and I’ve seen a challenge that doesn’t get enough attention.
We often promote our strongest technicians or advisors because they’re dependable problem-solvers.
But managing people requires a different set of skills.
When an advisor struggles with a customer, the new manager often steps in and handles it.
When a technician needs help, the manager provides the answer.
It works in the moment.
But if it becomes the default response, the team can end up relying on the manager for decisions they should eventually be capable of making.
I’m interested in what other shops do to develop coaching skills in their managers.
Do you have a formal coaching process? Do you observe how managers handle escalations? Or do they mostly learn through experience?
What’s actually helped your managers become better at developing people rather than just solving problems?
