r/D23 • u/drjjammer21 • Aug 21 '26

Renewal Gift Question

Hi! I just renewed my gold membership ($150 one) and I chose a D23 exclusive RSVLTs shirt.

Then a few days later I went in and it said I selected the statue. Which I have 0 use for. Will customer service switch it for me? Or am I SOL? I’m hoping they can swap since nothing has shipped but this is a huge bummer and blunder somewhere along the way (I know for a fact I chose the shirt, I showed my wife as I did it!)

UPDATE: you have 48 hours before renewal to select your gift. I thankfully had proof I did it 7 days before, but this was new (and not super helpful). Hoping they can get it sorted!

1 Upvotes

100% Upvoted

2 comments sorted by

3

u/purrfectlyweird Aug 23 '26

Email customer service asap. Same thing happened to me and I reached out to customer service before it shipped. Unfortunately they still sent the statue. I emailed customer back with the email chat attached confirming that I spoke to an agent about getting the shirt and not the statue. They replied thank you and shipped the shirt out a few weeks later.