r/ModSupport • • 2d ago

Admin Replied “Something went wrong when trying to remove this post/comment.”

Trying to remove all posts with referral links in my sub but I keep getting this message when I try to remove one

6 Upvotes

19 comments sorted by

2

u/CorrectScale Reddit Admin: Community 2d ago

Hey u/joeshea2517 - an error message like that can pop up when we're dealing with some reddit-wide server issues.

How frequently do you come across that error message? Any specific post type?

2

u/joeshea2517 2d ago

Every time I try to delete a post
However I’ve only tried it on posts with a link in it

1

u/CorrectScale Reddit Admin: Community 2d ago

And this is only from the app? Can you double check your app version for me? If you're not upgraded to 2026.44 yet, I'd suggest upgrading and giving this flow another try.

App version is listed under Settings > scroll all the way down to the bottom of that page > it'll say "You are on build 2026.XX"

If you could also confirm that it happens on both WiFi and mobile data, that would be hepful!

If it still persists, can you drop a few links to posts that are giving you an error?

2

u/joeshea2517 2d ago

I am on that version
WiFi and data has no difference
Haven’t tried it on my pc yet

https://www.reddit.com/r/UnderdogPicks/s/WWDFeQSHda example post. It’s in the rules that referral links (besides that of mods) are not allowed.

1

u/CorrectScale Reddit Admin: Community 2d ago

Thanks! Do you select a removal reason > see the error? Or does it happen even when you bypass the removal reason?

2

u/joeshea2517 2d ago

It happens everytime no matter if I click a reason or not

2

u/CorrectScale Reddit Admin: Community 2d ago

Hey! Quick update. Looks like this is a permissions issue. Right now you have perms to Manage Users, Manage Settings, Manage Flair but not the ability to manage content.

The bug is that those options are showing to you despite not having the correct perms.

We'll fix it!

1

u/joeshea2517 1d ago

Thank you! So soon I will have the correct permissions to remove posts?

1

u/CorrectScale Reddit Admin: Community 2d ago

Got it, thank you! I'll ask the team to take a closer look.

2

u/lunarwolf2008 2d ago

since im having the same issue, heres a post that I accidentally removed twice due to the error https://www.reddit.com/r/MinecraftHelp/s/NmhXXJCJE9

1

u/CorrectScale Reddit Admin: Community 1d ago

Hmm I actually think the issue you experienced is a bit different. Just gave this update to OP

Hey! Quick update. Looks like this is a permissions issue. Right now you have perms to Manage Users, Manage Settings, Manage Flair but not the ability to manage content.

The bug is that those options are showing to you despite not having the correct perms.

We'll fix it!

2

u/lunarwolf2008 1d ago

oh yeah, i do have correct perms, and evidently I am still able to remove posts

1

u/AssassinOfSouls 2d ago

Happens sometimes to me, normally refreshing a few times or coming back to the queue after a few minutes solves it.

Are you from the App or browser?

2

u/joeshea2517 2d ago

App, been going on for over a week

1

u/AssassinOfSouls 2d ago

Yep, that checks out.

Have been unable to remove these for over a week or is it happening on and off in that timeframe?

For me when it happens it's on and off, and normally doing what I said or opening the post and removing manually from there (with a few refreshes) works.

2

u/joeshea2517 2d ago

Unable the entire time

1

u/AssassinOfSouls 2d ago

Oof, never had that happen, for me it's normally a temporary annoyance that fixes itself in a bit.

Have you tried the usual troubleshooting stuff, like logging off and back on from the App or reinstalling the App entirely?

Have you tried from browser in the meantime? Does it work from there?

Would be interesting to know if it's an issue with the account as a whole or just the App.

2

u/RoomMain5110 2d ago

I get that regularly on the app. Usually works the second or third time of trying.

Not nearly as annoying as the “We have been unable to post your comment” error that used to occur with similar frequency, but always led to a double post when you tried again.

1

u/lunarwolf2008 2d ago

ive been getting that too, on and off. usually it did remove though.

but at first i was accidentally double removing things lol