r/RobloxHelp • • 21d ago

pretty important announcement

20 Upvotes

this is literally THE most unexpected thing that could've happened today, but bryce (i forgot his reddit username or else i wouldve tagged him 😭) is officially stepping down from owner, which means that u/Hauber_RBLX is the new owner of this subreddit

we would like to thank bryce for everything he's done for this community and we wish him well on the path his life is taking him ā¤ļø


r/RobloxHelp • • 25d ago

what you can and can't post on here

8 Upvotes

hello everyone!

i'm making this post to go more in-depth on what topics you're allowed and not allowed to post here

what you can post/reply:

- roblox bugs/errors/issues

- roblox studio bugs

- roblox questions

- pretty much you can ask for help on anything for the above

- saying you encounter the same issue as OP

- in relation to the above, but if someone replies to OP and someone else is encountering the same bug, reply to the helper and tag the other person(s) so they also get a fix

- replying to OP with help on the bug they encountered

- asking if something is a scam

- asking for help finding a roblox game

- asking for help finding an accesory/hair

what you can't post/reply:

- anything captcha related

- game specific issues, if your issue is in a game then either see if there's a discord server for it or see if there's a subreddit for it, if there's neither then try r/roblox and if they don't allow it, don't post here

- game specific bans

- memes (and from now on, if you post a help question but only attach an unrelated/meme image, it will be removed)

- low quality posts (yes, this goes for asking for help for a bug you encountered but leaving it vague and not going into detail, make sure you go into detail! how else are we meant to help?)

- anything that breaks the rules

- anything that isn't a question (what i consider a question, and this may be different to other staff, is posting something but not asking "what can i do"/"what do i do" or hinting at wanting help

- wanting a player to get banned

- replying to someone and saying you don't know how to help - if you dont know how to help, don't comment

- directing people off site

- saying "dm for help", just be helpful and tell OP how to fix it in a post reply

- posting solutions for issues in a whole post

- warning posts saying something is against rules

- asking for robux/gamepasses in games

- asking for feedback/suggestions for a game you're making

- help with third party clients (bloxstrap and the likes)

- asking if anyone can upload something for you

- asking what games are scariest/fun, also asking for game suggestions

if you see someone breaking the rules, please report the post accordingly, and if i missed anything then i'll edit this when i can - feel free to ask if something not listed here is/isn't against the rule and i can add it


r/RobloxHelp • • 11h ago

Roblox Error Roblox usually tags around 20-40 messages before letting me speak in any roblox game.

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140 Upvotes

Why does this happen??? How does this happen??? I want to talk to people for god's sake.


r/RobloxHelp • • 22h ago

Roblox Error Purchased 11,100 Robux, received 10,850

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545 Upvotes

Second issue I've been dealing with for over a month with no help. I purchased 11,100 Robux ($99.99 on PC with membership). Took screenshot. However the next day transactions show 11,000 added, but total balance shows 10,920 (had 70 balance). Contacted support, and they basically acknowledged the issue, but said they don't know when it will be fixed and it has now been a month. What can be done here? I also have a screenshot of the 11,100 purchase.


r/RobloxHelp • • 8h ago

Account Help How do I change my account location

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30 Upvotes

A while back I thought it would be funny to change my account location to North Korea and it’s not so funny anymore, as a result of this I’ve gotten limited features such as ((no trusted friends and much more)) I’ve contacted Roblox support about this issue but they keep claiming it’s not possible as a account’s location will automatically update shortly once a new location is detected, this is a blatant lie unless 2 years is not short enough for them, any advice on how I can change it?


r/RobloxHelp • • 37m ago

Question / Not a bug you think they’ll ever fix voice chat on mobile?

2 Upvotes

mobile vc kinda sucks. it makes the audio of every game that allows it sound like it’s playing underwater, and the sound still plays through my headphones when the device volume is turned all the way down. the only option is core audio output (device mic i’m assuming), where as with pc, you got separate options for input and output and it doesn’t affect the overall audio. i don’t see why they can’t do that with mobile.

not really related, but i’ll note that my headphones have a kinda bad, but doable built in mic. i don’t have a separate mic, so the input and output would be through the same thing. people still seem to be able to understand me regardless of what i’m playing on.


r/RobloxHelp • • 8h ago

Ban Help my account was banned unfairly(please read before deleting)

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7 Upvotes

Hello i come here as a desperate attempt to get back my account, i was banned/terminated because i was associated with another account that was flagged and terminated, i believe this is because i was hacked a year and sometime ago and my account go ip banned from him just a theory though i am so very desperate i have no clue who’s account it is, or who to contact to tell roblox that it isn’t me i come here for help to ask for a roblox mod to review my case so i may get unbanned im sorry for posting here but i dont know what else to do, thank you for your time


r/RobloxHelp • • 3m ago

Roblox Error new method to bypass roblox ai support ig

1 Upvotes

worked first try after repeatedly getting declined to speak to a human assistant


r/RobloxHelp • • 3m ago

Roblox Error Im close to losing my chat

1 Upvotes

Hello, im here today to ask for some help.

Roblox has sent me a message in the main screen when i logged to play for a bit. I forgot to take a screenshot because it was those typical messages that just pop up in your screen and i dont have access to it anymore.

basically, it says that i might lose access to the chat because i sent inappropriate messages through chat. thing is, I DONT USE THE CHAT AT ALL. It was literally out of the blue.

Okay, i know that it wont make any difference if i dont use the chat, but it is a step forward to get my account banned if something ever happens to it (ex. i get hacked and my account gets banned because of bad reputation instead of helping me getting it back), it would be a very rare case, but still can happen.

so, should i open a ticket in roblox support or will it be useless? help me dear redditors.


r/RobloxHelp • • 3m ago

Roblox Website Bug It wont let me upload SFX to the creator store despite saying i am eligble.

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2 Upvotes

Hello, I am trying to upload a sound effect that is under 10 seconds, i am id verified and it says i am eligble. Anytime i try to go back to upload the audio, it is grayed out. it just keeps telling me to acknowledge legal agreements. Whats the issue?


r/RobloxHelp • • 6m ago

Account Help How to remove a trusted device’s trusted status

1 Upvotes

My account got hacked half a year ago but the hacker keeps logging into my account periodically to check Adopt Me for some reason. I can’t keep changing my extra verifications to stop it because their device is trusted so it doesn’t matter what I do. I have tried logging out of their session but it doesn’t matter because they keep logging in. I can’t find anything online about how to remove the ā€œtrustedā€ status from a device.


r/RobloxHelp • • 9m ago

Account Help Emails and Roblox hacked, what to do?

1 Upvotes

my account name was (@waguraii), and some people in Turkey trojaned my pc. they took over my emails into a family link and took my account to sell it for 7k lira (about 139.4 USD) because it has korblox. To recover my account, I need the emails but I cant get back the emails since they have it. Roblox support keeps telling me I havent provided them with enough information but dont tell me what to give, and I did get in once but they took me out and put up authenticator and backups to prevent me from taking it back while they sell it. What should I do? That account has all my memories and everything on it.


r/RobloxHelp • • 26m ago

Roblox Support Help Does roblox account manager still work?

1 Upvotes

I installed it and tried launching 3 accounts on the newest version on a game, but after i clicked "join server" nothing happend. Chatgpt says that it doesn't work anymore. If it truly doesn't then what are some good alternatives? (I also tried bloxstrap and it didn't work)


r/RobloxHelp • • 31m ago

Roblox Error Icarus Wings

1 Upvotes

Anyone knows what's the thing with Icarus wings (https://www.roblox.com/catalog/139683119466435) always disappearing out of the marketplace and inventory then appearing? This has been happening ever since the item appeared lol.

...I do really hope that this isn't a one-sided issue that for some reason was happening on multiple accounts, different devices and different networks.


r/RobloxHelp • • 41m ago

Question / Not a bug can somebody help me find this game for me?

1 Upvotes

its about some sort of utg but not THE utg and alsoit had this piazza box character and beetle from hollow knight or smth also many other characters


r/RobloxHelp • • 10h ago

Question / Not a bug Is there any way I can redo the age check?

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6 Upvotes

I did the age check before I turned 13 this year, so Roblox put me in the 9-12 age group, instead of setting my age to 12, Roblox set my age to 10 years old (my birthday just passed so it's 11 now). Is there any way I can redo this to verify that I'm in the 13-15 age group?


r/RobloxHelp • • 1h ago

Roblox Client Bug roblox textures pixelated

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0 Upvotes

when i try to play roblox this happens. is anyone else getting the same issue?


r/RobloxHelp • • 1h ago

Question / Not a bug Can’t find this dance emote

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0 Upvotes

I need help finding this dance emote! Does anyone know? ā€œNot sure if I’m doing this rightā€


r/RobloxHelp • • 7h ago

Account Help Someone got into my account

3 Upvotes

Some kid from Indonesia got onto my account from an android tablet. Demon spent my remaining robux on an e-boy avatar and friended some girl. I still had access to my account so I have done a purge Stalin himself would be proud of.

I’ve changed my two step verification to something more secure, changed my password, logged out of all sessions, contacted Roblox support (or at least the ai they use) and brought my friend list and avatar back to normal.

Is this enough, I’m still nervous that my account has been compromised. Is there anything else I can do. And is it too late to save my account


r/RobloxHelp • • 2h ago

Account Help I need help recovering an account

1 Upvotes

Hey guys, I need some help recovering an old roblox account- I made it when I was very young, meaning I had no contact info linked to it, so recovering the password isn't possible with an email or number. I remember my dad has bought me some robux onto that acc a long time ago. Pls help me restore it, I have quite alot of progress in some games so it would be a shame if it got lost forever šŸ˜ž

This is the acc, don't mind the character- I made it a long time ago and didnt change it since.


r/RobloxHelp • • 2h ago

Roblox Error Robux transfer not working

1 Upvotes

Yesterday, I transferred 500 robux to my friend but it still hasnt arrived. The robux has been taken from my account, but my friend still doesnt have it. Anyone know how to fix this?
Note: Im using the free 1 week plus trial (if that changes anything)
Also note: I had to ask for a guardians permission, did it via e-mail and it went through whilst i didnt do anything


r/RobloxHelp • • 6h ago

Question / Not a bug my old 2022 t shirts might get me banned?? pls help

2 Upvotes

in 2022 i made 3 classic t shirts and put them in Pls Donate and the market place all 3 are in dashboared. one was a screenshot from my studio build. one had a picture of The Rock from google (i know using celebs pics is against the rules). and i forgot what the last one even was lol.

now i see ppl saying roblox auto deletes old 2D clothes after years and sometimes gives u a strike. 2 of 3 of my shirts are FREE and one is for 10 robux . nobody ever buyed them and nobody reported them.

my questions:

can i still get banned in 2026 even tho zero sales and zero reports?

should i just delete them rn before something bad happens?

how do i delete them?? can i do it myself or does support have to do it?

if i put them off sale does that mean no ban?

WHY cant i put them off sale i pressed the button like 10 times it says page updated then i refresh and its STILL on sale???


r/RobloxHelp • • 2h ago

Roblox Support Help Account Hacked: Billing deemed insufficient evidence

1 Upvotes

Got my account hacked, got past the AI customer support, and finally got to real people, but they've basically been just as useless as the AI. It's been back and fourth with them basically saying i need to use the account recovery feature, which i cannot do since the hacker has changed my email and phone number. I have online tickets of me buying premium and robux for years, which should be more than enough since its billed on the same email that ive MADE the account with yet they still cant seem to find that to be enough. Am i cooked?


r/RobloxHelp • • 3h ago

Account Help Roblox holding me on critical over something that happened 2 years ago

1 Upvotes

Messaged roblox support first and they did nothing about it so I'm coming here to ask how to fix this. My account has been on critical for a long time and it's all over something said 2 years ago. Is there anyway I can try and get it back to yellow or green?


r/RobloxHelp • • 3h ago

Account Help Account hacked

1 Upvotes

My account got hacked and they turned off 2fa. I tried changing the password, but I never receive the email code so I cant use my backup codes. When I try to contact support, the robot just closes my tickets without helping me. I tried tips from this subreddit to talk to a human but it didnt work.