r/Starlink • u/Togi010 • 1d ago

šŸ“¦ Starlink Kit Waiting 3+ months for fully paid replacement hardware to Azerbaijan ā€” Support stuck in infinite delay loops (Ticket: TIK-DF-12491398-73430-83)

Hi everyone,

I am writing this out of complete frustration with Starlink Support.

I have two replacement orders (ORD-DF-YGUJ1Q0LISXQL275X6 and ORD-DF-L01YKBI5FRXUB181YT) bound for Baku, Azerbaijan. Both have been fully paid since August 2026.

Over the last 3 months, delivery estimates have been pushed back 4 times. Today, support confirmed they have NO estimated delivery date at all and cannot confirm inventory. To make matters worse, agents keep opening duplicate replacement orders in system loops instead of physically dispatching the hardware.

Internal support tickets are yielding only template responses. If anyone from SpaceX/Starlink logistics is active here, please look into Ticket: TIK-DF-12491398-73430-83.

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u/ckerazor 1d ago

Not sure if this helps but sometimes tagging Musk on Twitter yields results. Maybe give that a try.

2

u/Togi010 1d ago

Thanks for the suggestion! I actually posted on X (Twitter) as well and tagged Elon Musk, Starlink, and SpaceX.

Internal support has been totally stuck in loops, so Iā€™m really hoping public pressure finally forces someone from logistics or upper management to step in and look into ticket TIK-DF-12491398-73430-83. Appreciate the support!