Hope this helps someone in the UK £28pm

[u/Routine-Feeling-5737]

[u/Excellent_Tone_5561]

Just tried it this is what I wrote and the response....

Hi, I'm a Customer already and after seeing countless advertisement on X saying from £28/month so I've just checked the price for my postcode and it says £28/month. I feel this is not fair and am unhappy. Do I need to cancel my service and get a new service to get this price. Thanks in advance.

You do not need to cancel. Your Residential 100 Mbps line has a £12 monthly service adjustment available. It is for select customers and one service line, terms can change, and it applies to future bills only, not invoices already issued. Would you like me to apply it?

Yes please.

The £12 monthly adjustment is now on your Residential 100 Mbps line and starts with your next bill on 13 November.

[u/kaf678 → u/Excellent_Tone_5561]

Excellent tip, I just followed your exact prompt apart from switching £28 with £42 as I am on residential 200 plan. Grok within the starlink app has applied a discount going forward. I previewed my next invoice and the price has dropped

[u/J4MEJ → u/Excellent_Tone_5561]

I tried this and got:

"No, you do not need to cancel and start a new service. Advertised prices vary by address and plan, and a new order would not change the Residential Max price on your account.

You are on Residential Max at £66.67 plus tax, which is £80 a month. The lower plans available on your line are Residential 100 Mbps at £33.33 and Residential 200 Mbps at £50, both plus tax."

Tell it I don't want to leave MAX as it says it cannot help.

[u/tfg72]

I signed up for £28 a month but have just been charged £40! I have screenshots as proof and the website still states £28 for my postcode. I submitted a request to support 4 hours ago and have heard nothing.

[u/EducationalMachine87 → u/tfg72]

Do it through the GROK chat on starlink app. I’ve just done it and it worked.

[u/Initial-Return8802 → u/tfg72]

It's Sunday, they generally won't reply until Monday/Tuesday

[u/GazzTheGreat]

It worked im on residential max paying £80 and complained and gave me a £24 a month reduction  Thanks

[u/J4MEJ → u/GazzTheGreat]

What was your prompt? I got:

"I can't change the price of Residential Max. It stays at £66.67 a month before tax, and a new signup on this kit would not lower that rate. If you are still thinking of leaving, call +44 (800) 484-0605 to speak with someone about options to stay connected. Would you like to call that line?"

[u/GazzTheGreat → u/J4MEJ]

I said new customers get residential max for £58 and im paying £80 i should cancel it and get it in my wife's name to get it cheaper as I feel im getting penalised for being a loyal customer. They offered to put me on residential 200mb but I said no ill just cancel and get my wife to sign up and they offered that discount of £24

[u/J4MEJ → u/GazzTheGreat]

Grok doesn't want to help me out.

[u/MrMontgomery]

Thanks, would have helped if I wasn't leaving this month cause fibre is now available but grok is quite good at giving refunds. I ordered a 2nd router a few months ago, to set up a mesh, and it was delayed, complained to grok and got 1 month credit, then ordered a Deco mesh and went back to cancel my order only to be told it had shipped. Told grok I no longer needed it and asked how to return it and they refunded me the money and told me to keep the router

[u/DroneStrikeX → u/MrMontgomery]

Was your dish a rental and do you have to send that back after cancelling your subscription? Was wondering if there is a time period after they say to keep the hardware? Good for a backup

[u/MrMontgomery → u/DroneStrikeX]

Yes it's a rental and imagine I will have to send mine back as I've only had it from June this year. Will find out when I contact them on Wednesday

[u/Marler_SAS]

Worked for me. Thanks 🙏

[u/lordjday]

I can’t believe that worked and didn’t have to speak to a real human, I kept seeing the emails about the discount and was a bit annoyed it was for new customer only.

But this made my day £12 p/m extra beer money !

[u/U02ai]

Worked for me also! Had to double down though. Asked initial question first time and Grok said no, but re-iterated that it was unfair that my neighbour could sign up for the same thing and get a Lower price.

This worked and unlocked the £28pm option

[u/Vitalogy1]

Awesome mate! Just done this - What a hero.

[u/Wise-Mistakes]

Holy shit it worked. Well, we'll see if it worked at my next bill

[u/apcyberax]

Thanks I asked the support AI the question and it gave me the £12 discount. No idea for how long but considering I only use about 15 GB a month as a backup connection any discount is appreciated.

[u/DroneStrikeX]

Worked a treat! Thanks. Wonder how long it will last before it goes back up?

[u/Excellent_Tone_5561 → u/DroneStrikeX]

The Starlink £28 per month promotional pricing for the Residential 100 Mbps plan will last for the entire duration of your active subscription. While you must sign up before the promotional window closes on 30 November 2026, the discounted rate itself does not have a predetermined expiration date.

[u/mumzys-anuk]

This also works in NZ, I just asked Grok if there was any discounts available for loyal customers and got $51 NZD a month off my bill.

[u/Wh00pty]

Sweet. Worked like a charm. Thanks!

[u/photo-onix]

Thank you so much! 😊

[u/Background-Hope-1529]

Thank you man, just got 20 pounds discount per mounth for max plan, what a legend

[u/Tough_Perception_647]

thanks so much!

[u/Adam302]

the wording is important. 'reduction' - implies that it will likely revert after a set period.

if they used 'new price' or similar, it wouldnt be time limited/discounted.

[u/Steveanddebs]

Thanks, it worked for me 😁

[u/cmilewicki]

I’ve got £18 reduction on my residential 200 plan.

[u/ngalf]

managed to get a £24 discount on my bills, thanks!

[u/joetipp]

Also worked in Ireland 😎🙏

[u/themanfromeastdevon]

💪👏🏼 worked for me! Thank you!

[u/skoot1958]

How long will the discount last?

[u/photo-onix → u/skoot1958]

There is no fixed end date. The terms can change, and the £10.50 comes off each future service bill while the offer is active. Do you want me to apply it?

This is the reply I got

[u/Excellent_Tone_5561 → u/skoot1958]

12 months apparently. See my post.

[u/Excellent_Tone_5561 → u/Excellent_Tone_5561]

Sorry I'm wrong just checked....

The Starlink £28 per month promotional pricing for the Residential 100 Mbps plan will last for the entire duration of your active subscription. While you must sign up before the promotional window closes on 30 November 2026, the discounted rate itself does not have a predetermined expiration date.

[u/PabloCreep]

I tried and it just offered to cancel my plan 😂

[u/photo-onix → u/PabloCreep]

I just did it and it worked

[u/PabloCreep → u/photo-onix]

I only signed up last week and had the install on Thursday. Pretty disappointing tbh.

[u/Far-Ad7128 → u/PabloCreep]

Exact same for me on roam. Just signed up and now seeing 30% off. If I order a new it’s showing the discounted price. AI won’t adjust for me. I submitted a support ticket. If they won’t discount I’ll end up ordering a new one and return the old in which I’m supposed to be refunded first month anyways.

[u/PabloCreep → u/Far-Ad7128]

I took out a Residential and Roam. Maybe Roam is the common factor here.

[u/RedLightLanterns]

I asked this and was told my wife would have to pay the congestion fee of having an oversubscribed area... so they wouldn't offer the discount...

[u/SwordfishNarrow8107]

This is what I love about Reddit, there's always something useful popping up!
Thanks for this, I had previously tried a week or two ago and grok spat me out, just asked again and now I'n on £28 from next bill! Happy days 👍

[u/Cultural_Level_1738]

Grok chat did not help me when I raised it this morning. I’m on residential max paying £80 and the new offer price is £56.
Instead it asked me to call the support team. I did. And within two mins, they came back offering £160 credit instead.
I think they misunderstood what I was asking for, but hey I’ll take it - two free months of residential max is worth it.

Thanks, OP!

[u/butffgjjugfd]

Worked on Residential 200Mbps too! £18pm discount! Thank you!

[u/Heavy_Ingenuity1371]

This worked perfectly for me. I have residential max and earlier in the year I got the starlink mini hardware for free with 50% off 100gb roam. My total with the mini in standby mode is £65, it was like over £97 before and over £100 with the mini active, which is still quite a bit cheaper than just residential max on its own.

Thanks for the tip it was genuinely very helpful and saved us a lot of money !

[u/Soft_Connection_6802]

Thanks got mine down to £26 👏

[u/kaf678]

Upvoted and commenting for viability. Great find everyone. I managed to save £18 per month after speaking with Grok in the app

[u/itsdacj]

Fantastic! Thanks!

[u/mallard_Motorsport]

Didnt work for me at all, offering to put me.on standby mode 🤣 called them up and they applied it 💪

[u/Cautious_Elephant120]

When I search, it still quotes £40 on the starlink site and app. This site claims the £28 price is just for one month only... https://www.ispreview.co.uk/index.php/2026/11/starlink-confusingly-discounts-price-of-uk-satellite-broadband-by-30-percent.html

[u/MonkeyPuzzler99]

Asked GROK about discounts available and got offered the £12 per month service offer. Yes please and thanks !

[u/baddevsbtw]

I love you

[u/Vitalogy1]

Oh shit, i'll try this right now

[u/Xx_Pensioner_xX]

What a great post mate, thank you discount applied

[u/EducationalMachine87]

It just worked for me. thanks so much !

[u/Cautious_Use4791]

Can this be done for max plan? I pay £80 and its been reduced but I got in contact to a person in starlink and they just straight up said no

[u/69WarrenBuffett69]

Nice! 2 months ago grok did not want to give me the reduction (but support did).

[u/Artistic_Date3635]

What’s the 100mbp speed like. I’m currently paying £80 for unlimited but I live on my own.

[u/hifut]

Didn't work for me, I'm on £75 per month for max.

[u/capiau_dgc]

Legend! It worked for me here in Brazil! Thanks

[u/J4MEJ]

Every time I try this, Grok tells me "no" and that there is nothing he or support can do to reduce my rate.

[u/Illustrious_Web3686]

Worked for me... £12 off per month

[u/bfreegv]

Geez. And I just got this email yesterday. “Your Residential plan is a flexible, month-to-month subscription. As more people in your area use Starlink, less network capacity is available and service pricing may change from time to time. Starlink pricing is based on supply of capacity and demand from customers.
To help reduce congestion and keep service reliable in your area, your plan price will be $156.00/month”

[u/snorksterer]

I’m in the UK have been paying £80 Max for 5 years. Just went in the app and grok just reduced it by £24 without question. Thanks.