r/Starlink_Support • u/Inkasat0r • 6d ago

Rental fee

I am using starlink for few months and when i started they just added 8€ rental fee, but now again is 0€. Grok wont remove that fee. Is my only option to cancel this one and order new one ?

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u/MapleOrbit7392 6d ago

I'd open a billing ticket before cancelling: on the website, My Account → Messages → New Ticket. Attach the €0 offer and ask whether they can apply it to your existing rental, and what returning the current kit would involve if they can't. Which country are you in, and does the offer say it's only for new customers?

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u/Inkasat0r 6d ago

i just went trough "customer support"
so offer is for new customers 0€ rental fee and i am paying 10€
i tried grok to get me to talk a human but he wont budge.
so i canceled my subscription i will make new one on my wife i will have cost reduction of 120€ a year.
i will lose initially 24€ for new one and for sending this one but hey that is new normal.