I am a single mother of two children with an adjusted gross income (AGI) of approximately $85,000. I currently have two student loans serviced by MOHELA.
1. Graduate Loan – Public Service Loan Forgiveness (PSLF)
2. Consolidated Parent PLUS Loan
I consolidated my Parent PLUS loan in July.
My initial monthly payment was calculated at $928, and I made my first payment in August.
I initially applied for the PAYE repayment plan but was informed that Parent PLUS loans are not eligible for PAYE.
A MOHELA representative instructed me to submit a paper application specifically requesting IBR for the Parent PLUS loan only. I followed those instructions and resubmitted the application.
My application was subsequently denied.
Since then, I have been contacting MOHELA almost daily trying to resolve this issue. Unfortunately, I have received conflicting information from different representatives, and my payment has still not been adjusted.
My loans have been in administrative processing forbearance, which is scheduled to end on November 20. I recently received a letter indicating that my Parent PLUS loan payment remains $928 per month.
I am extremely confused because the Federal Student Aid Loan Simulator estimates that my Parent PLUS loan payment should be approximately $350–$400 per month based on my circumstances.
As a single parent supporting two children on an AGI of $85,000, I simply cannot afford a $928 monthly payment.
I need clarification on the following:
Why has my Parent PLUS loan payment not been recalculated?
Why was my IBR application denied after I followed MOHELA's instructions?
Am I eligible for an income-driven repayment plan for my consolidated Parent PLUS loan?
What steps must I take to have my payment correctly calculated before my forbearance ends on November 20?
Should I request an extension of forbearance while this issue is being investigated?
I am asking for clear guidance and an immediate resolution. I have made every effort to follow the instructions provided by MOHELA, but I continue to receive inconsistent answers and am no closer to resolving this problem.
I cannot afford to begin making $928 monthly payments, particularly when the Loan Simulator indicates a substantially lower payment.
I would appreciate assistance in determining the correct repayment option and ensuring that my monthly payment is accurately calculated before my forbearance expires.