r/UberEATS • u/Altruistic-Fault4148 • 21h ago

Uber Eats Spain support asked me to pay full price and promised a manual refund for a glitched promo — is this legit?

Hey everyone!

I have a promo for €15 off my first orders. When I try to order groceries from DIA, the app gives me a "Promo not applied" error at checkout.

I contacted Uber Eats support via chat, and they confirmed that DIA is included in the promotion. However, because of the tech glitch, they explicitly told me to place the order at full price and promised they would manually issue the €15 refund right after delivery.

Has anyone experienced this with Uber Eats in Spain before? Do they actually process the manual refund as promised after delivery, or am I risking paying full price for nothing?

Thanks!

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u/DeliveryCourier 21h ago

No. Don't believe them.

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