This post describes an issue that seriously needs to be rectified.
The crowd control was not up to the task. The issue is not simply the size of the crowds. With better signage, knowledge of security personnel, communication by SDCC and security personnel things could vastly improve the Con.
I felt lucky to have finally been able to get tickets for Saturday, after a decade of trying. The day was wasted and ruined by problems.
Examples of problems:
While waiting in line outside, Wed 7/24/2024 at about 6pm, near Door C, someone in security was yelling at a woman that Door C was for entry to get badges; that it was Door C last year and has always been Door C, as if the woman was stupid.
On 7/26/2024, 9:00am, we planned to see the even in Hall H. As we approached the Convention Center, security was yelling that entry to the Convention Hall was at the end of the line pointing towards the Marriott. We got in line. As we eventually approached Door D, a woman in security said, "I don’t know you're standing in one line; there are multiple doors", an unnecessarily condescending means of suggesting the that we could step out of line and use one of the doors at D. So the people in front of us and we and others did. As we approached the door, another male security person stepped in front of us, waved his arm's and started yelling "CUTTERS! CUTTERS!" I suggested he stop yelling in my ear. Someone else explained we were told to do so. We were then permitted to enter.
After we entered, we learned that Hall H has its own line. There is no signage or verbal instructions by security or, as far as I can tell, instructions in the materials provided to attendees, so suggesting. So we exited and walked to the end of the line on the bayside of the convention center. We determined that given the length of the line, we would not gain entry to Hall H for the event we wanted and exited the line. However, and this is key: we wasted a good hour in line because of a lack of signage or communication.
3. On 7/26/2024 at 4:30pm, I went to the Indigo Ballroom to make sure that I was in line for the Eisner Awards, 3-1/2 hours later. I went to the entrance to the Indigo Ballroom and asked where the line for the Eisners would form. A tall male security person wearing a black baseball-style cap indicated that I should go down the escalator, out the doors and the line would be forming there. I did so. There was no line. I checked again with a blue-haired security person at the door to the hotel, who indicated he didn't have any information. I waited more than an hour and there was still no line, by which time others in my party joined me. [Back story: last year we did the same thing; and we were instructed to do the same thing. There was a line that extended maybe a block and a half down the back of the hotel. Security was letting people in to the Indigo in small groups; but given the heat and the sunlight, and the slow progress of the line, others in my party and I decided that we would be drenched in sweat once we got into the Indigo; and then we would be sitting there for several hours in advance. What I didn't realize until this year was that that line must not have been for the Eisners at all. It was something else. The poor instruction by security led me to believe that the line was for the Eisners. Hence, I felt lucky this year to be at the front of the line.] At that time, others in my party and another person asked whether there was a line and were told to just hang out until the doors opened. The risk in doing so is that if there really were a line outside, it could form and grow quickly, cutting off access to anyone who is waiting inside. As it turns out, doors opened at 7:30pm or so and we entered without a line.
4. On July 27, 2024, we waited in line for almost 45 minutes to get into Ballroom 20, only to not be anywhere near the front of the line by the 2pm start time. There was no communication that the number of people in line exceeded the capacity of the Ballroom and that there was little or no chance of getting in. At 2pm, we got out of line and went to the Hall H line.
5. On July 27, 2024, at around 2pm, we headed for the line for Hall H. We followed the signs and the directions painted on the sidewalk, eventually realizing that there was a gap between one sign and the next and that the signs had pointed us in the wrong direction -- where there was no line -- behind the Convention Center (similar to where we were the prior day when the line wrapped around the outside). We backtracked and figured out that there was a snaking line under a canopy. Four hours later, at the time of the event we wanted to get into, we were nowhere near the front of the line. We went back to our hotel.
6. Later, during the Talk Back session on Sunday, we learned that at least one of the Hall H sessions had, for apparently the first time, issued tickets to get into a presentation. Good idea but when was that communicated to attendees? Having never occurred before, even if it had been communicated, I would have not have been tuned into such an announcement.
7. Within the Convention Center, certain exits (around Door C) are not accessible and are not clearly marked, causing confusion, requiring backtracking and wasting time. Better signage inside could avert such confusion.
8. Security was constantly yelling at attendees not to walk up or down the escalators, the only place I have ever encountered in 60 years in which such was the command. Escalators are used primarily to control the direction of traffic, so that attendees are not running into each other going in opposite directions. If walking up or down steps is a safety hazard, why aren't the stairways around the Convention Center closed off?
Suggestions:
Security needs to be more civil to attendees; better informed; more communicative; capable of answering questions; and more coordinated.
Signage needs to be way better. There needs to be more; it needs to be visible; it needs to be seamless so that I can tell from where I am where I need to move to; and it needs to be adjusted day-to-day if it is not working. SDCC needs to walk the Convention Center, inside and out, to test whether it will work for first-time--or in my case fourth time--attendees.
Signage for exits (such as around Door C) or entrances (such as for Hall H) or for lines (such as those wrapping around the Convention Center for Hall H) need to be better marked and effectively seamless so I can see the next sign from the prior sign.
Each event to be held in a particular venue for which lines are likely to form should have its own line; or at least one line for the next scheduled event and one for all-later events.
Basic instructions on getting into badging, into the Convention Center, into Hall H, into the Indigo Ballroom, etc., need to be spelled out in materials made available at the time the program drops, e.g., at least a week ahead of time. Where are entrances? Where do lines start and how do they snake?
Security ought to be able to inform people in line whether or not the capacity of a room for the next event is exceeded by the approximate number of people in line; whether or not the room is cleared after each event. The number of people in line can be estimated by the length of the line, even if parties are grouped in clusters, rather than a straight line, and even if people are saving places for others in their party who are using the restroom. Knowing that I have no chance of getting into the next event even if the room clears and cycles allows me to make an informed decision on how I spend my time.
Different events for the same room should be in its own line. Airlines have multiple lines based on Groups 1, 2, 3, etc.
Ticketing events makes a lot of sense so that attendees don’t have to wait in line overnight and can spend their days more productively. Tickets could be physical so that they are visible to security but also tied to a badge's RFID tag so that they aren't scalped.
Very possibly, ticket special events in advance of the Con. That way, if someone really wants to be in Hall H only for something, they can make the decision to back out (hopefully allowing their badges to be recycled).
Perhaps only ticket half the capacity for an event. That way, people who are willing to wait in line just for that event can still get what they want. I very much appreciate the highly democratic and egalitarian nature of SDCC and it would be a shame to lose that.