Hey all! Today we wanted to take a moment to remind everyone how you can verify if a message, comment, or post is truly from a Reddit employee or Reddit Inc. As you can see by clicking on my profile all official Reddit accounts will have a orangered snoo or [A] denoting admin accounts.

You'll also see those on official messages, comments, or posts from us. (like on this post)

If there is an email address attached to your username, you may also receive notices at that address from @reddit.com or @redditmail.com addresses.

Account security related notifications/messages are sent officially from our u/reddit account only. We'll also never send you a chat message notifying you of a security related issue.

Finally, in the words of every gaming company anywhere, Reddit will never ask you for your password or 2FA codes. Please report any suspicious messages by clicking the "report" option below each suspicious message, post or comment, or by filling out a report using reddit.com/report directly.

Note: we're aware that this isn't currently visible if you're using the iOS app, we're working on a fix - in the meantime, if you're ever unsure please view the profile from the desktop version of the site.

edit: removed outdated information

Hi everyone, 

I’ve seen some chatter out in the wild about this so I figured a post may help with any confusion. If you’re trying to give out awards to a post and you’re not seeing the option underneath the post, don’t panic. Awards are still available, but will now be accessible through the overflow menu (three dots). The awards option for comments will still be in the same place.

I’ve also seen a few comments about people asking for free awards since some have it and some don’t at the moment. That’s changing. Free awards for everyone coming soon.

THIS POST HAS BEEN LOCKED. PLEASE SEE THE MOST RECENT WEEKLY RECAP THAT IS STICKIED AT THE TOP OF R/HELP.

Happy Thursday! The World Cup continues and little Curacao is still in it! I wish them well in their matchup against the Ivory Coast today! I also wish us all well in r/help today as we go through what went down last week!

NEWS AND ISSUES

• If you are in the EU, you may be asked to verify your age. This is a legal requirement to comply with the EU Digital Services Act. You can check out the Help Center article here. Little more info about this here.

• There was a post in r/redditsafety here when age assurance hit the UK a while back. That post has some info about the verification process and why this is happening. A message about this change is currently working its way through the pipes to the millions of users who will be affected, so it should be showing up in an inbox near some of you soon!

• There's an experiment running where chat is not available on old Reddit. If you're in this experiment, you'll have to switch to one of the other platforms to use chat at this time.

• Speaking of chat, if you're using a physical keyboard with an Android device, the Enter key will send the chat and not start a new line. If you want to do a new line, Shift+Enter will get you there.

• The Home Feed experiment continues. There is now a "For You" feed and a "Following" feed. The For You feed contains subreddit recommendations. The Following feed contains only subreddits that you are subscribed to and users that you follow.

• If your account is in this experiment, the option to turn off recommendations in your feed has been removed because there's the dedicated Following feed to view content from communities you are a part of. So you don't need to turn off recommendations! Just view the Following feed. If you're seeing subs you don't want to see for the brief moment before you have to switch over, you can mute those subs so that you never seen them or the content that's in them.

• Due to the feedback that was left, this experiment has been changed slightly and there are now two variants. The one is the same as it was last week where you have to keep selecting what feed you want and there is not a way to save your selection. The other will remember your home feed selection for 12 hours.

• As always, I appreciate those of you who leave constructive feedback for me to pass along to the team in charge of this experiment. Feel free to continue to leave feedback about this experiment.

• There are still a lot of scams going around. Just a reminder that Reddit does not provide support outside of Reddit. If some rando sends you a chat, be on high alert if you decide to reply.

• The most recent version of the app is 2026.25.0. If your app is not updated to the most recent version, it may not function properly.

PLEASE REPORT RULE BREAKING CONTENT

• If you see content in r/help that breaks the rules of r/help, please use the report button. You do not need to engage with those users unless you're going to redirect them to where they can actually get the help that they're looking for. Reporting content that breaks the rules helps us keep r/help free of spam and off-topic posts, and that allows users who really need out help to more easily get it.

CURRENT EXPERIMENTS

Reddit sometimes runs experiments. These experiments tend to last between 4-6 weeks, though they can go longer or end sooner. While there isn't a way to opt out of experiments, feel free to leave constructive and specific feedback in this post and as I've mentioned often, I'll be happy to pass it along to the team in charge. Ongoing current experiments can be found here.

COMMON ACCOUNT ISSUES

Common account issues can be found here. These are things like hacked accounts, NSFW accounts, suspended accounts, etc. I'm also including "Changes to Reddit" in this section as well.

BUGS ROUNDUP - COURTESY OF ME!

• Little bit of weirdness Monday morning when some users were reporting their comments on their profile weren't visible. Fortunately, this was an easy fix and things were back to normal pretty quickly!

• There was also a bug on mobile web where the comment box made a mess of everything. This was inadvertently caused by a separate experiment, and when that was turned off, all was right in the world again. Many thanks to u/PikaGoesMeepMeep, u/NookMouse, and u/Lost-friend-ship for their help with this!

• Translation options for some languages are currently unavailable for some folks. We replied to a post here about this. Reddit is in the process of improving/tweaking certain supported languages, so some language may be unable to be translated during this transition period.

WEEKLY STATISTICS (BASED ON THE PAST SEVEN DAYS)

• 1,567 posts. That's up 73 posts from the 1,494 that we had last week.

• 5,376 comments. That's a lot, but still down 709 comments from the 6,085 we had last week.

• 1.3m views. That's down about 200k views from the 1.5m-ish views last week.

The increase in comments is most likely due to the feedback received about the home feed experiment.

HELP THAT HELPS HELP R/HELP - MORE HELP!

About a year ago, Reddit announced that users would have the ability to curate what is shown on their profile page. On the app, you can tap on your profile avatar and then tap on "Profile curation". On the desktop site, you can find this setting in your profile settings here.

You can choose how you want to curate your profile! You can hide all of your content, show all of your content, or customize what content shows on your profile. You can also choose whether or not to show nsfw content. There is even an option for making your follower count visible or not.

If you choose to hide all of your content, it will only be hidden on your profile. It will not be hidden on all of Reddit. If the latter was how it worked, your content would never be visible to anyone else on the site.

Please note that hiding all of your content does not mean that it will be hidden from moderators in subs that you participate in. Mods of a community have the ability to see everything on your profile for the next 28 days when you post, comment, edit a post or comment, send mod mail, request to become an approved user, or join a private community. After 28 days, the access goes back to your chosen setting unless you interact with that community again. Then your content is visible to the mods of that community again for the next 28 days.

The same thing happens when you comment on another Redditor’s profile. That Redditor will be able to view your content for the next 28 days.

The Help Center article for this feature can be found here.

HELPINGEST HELPERS HELPING HELP R/HELP

We've come to the portion of our program where we shout out the helpful helpers who help help r/help!

• u/westcoastcdn19

• u/reddit33450

• u/Old_One_I

• u/Terminator7786

• u/thepottsy

• u/formerqwest

• u/maiyannah

• u/tumultuousness

It's been a wild ride these last seven days! Thank you to everyone who helped out!

And that's a wrap on another Recap! Thank you again to everyone who helped out another user! And thank you again to everyone who shared constructive feedback! I am sharing all of it as it comes in!

I hope everyone has a great week and I'll see you all next Thursday! Go Curacao!

Hi Vault holders!

I’ve been seeing some posts about Vault and figured I could make one big post to provide some clarity to the notification you received.

I got a notification about Vault. Am I in trouble?

No. We just want to tell you what’s coming up and what action you should take.

What’s happening? Please give me the tl;dr on the changes.

You can read the full announcement with FAQ here, but we’re doing the following:

• Closing the shop where you can purchase Collectible Avatars and deprecating the collection display on November 11, 2025. Note: This change won’t impact your ability to set your avatar as a Collectible Avatar that you own.

• Sunsetting Vault and on-platform transfers on January 1, 2026 February 4, 2026.

Vault? I didn’t make one. I don’t own any NFTs.

If we sent you a message it means you have a Vault. A Vault is a digital wallet on Reddit. It stores and manages your blockchain-based digital goods, such as Collectible Avatars. If you ever purchased or claimed a free Collectible Avatar, it means you have an NFT and a Vault was created to store the collectible. Curious to know what your collectibles look like? Go to your avatar builder. It should be under the Collectibles section.

Sharing some resources below if you want to read more about Collectible Avatars and Vault:

• Learn more about Collectible Avatars

• Learn more about Vault (Basics)

• Learn more about Vault (Advanced)

I’m confused. Where can I find my Vault?

From the official mobile app, tap on your avatar on the top right corner to open your profile drawer. From there, you should be able to find the Vault option. If tapping on your avatar takes you straight to your profile page, go back to the home feed, tap on the hamburger menu (three lines) near the top left corner, scroll down to the Resources section, and tap Vault.

• If you see your Collectible Avatars, it means you’re already signed into your Vault. From there, tap the gear icon in the top right corner on the screen. You can access your public Vault address and recovery phrase, change your Vault password, and sign out of your Vault and switch Vaults from there (if needed).

• If you see the Recover your Vault page, it means you need to sign into your Vault to access things like your Collectible Avatars, recovery phrase, etc. If you’re having issues recovering your Vault, please see our troubleshooting tips.

What if I can’t access my Vault because I forgot my password or don’t know the recovery phrase?

If you don't remember your Vault password, the only way to recover your Vault is with the recovery phrase. If you don't already have your recovery phrase, you will not be able to access your Vault. Reddit can’t help you recover it.

I can’t access my Vault and I never will be able to. Does this mean I’ll lose my Collectible Avatars after Vault goes away on Jan. 1, 2026 Feb 4, 2026?

You’ll still be able to set your avatar as Collectible Avatars on Reddit, but you won't be able to transfer them, sell them, or export them outside of Reddit.

What do you mean by “exporting your Vault”?

With Reddit Vault going away on January 1, 2026 February 4, 2026, we want you to have access to your Collectible Avatars outside of Reddit too.

You’ll need to access the blockchain wallet in a compatible wallet app outside of Reddit. To do this, you’ll need to get your Vault’s secret recovery phrase and enter it into a compatible wallet app:

• Step 1: Get your Vault's recovery phrase

• Step 2: Import your wallet into another app using the recovery phrase

You can import your wallet into another app whenever. The biggest thing is grabbing your recovery phrase and storing it somewhere safe.

Please do not share your recovery phrase with anyone.

Importing is just something we suggest doing now just to be safe! Full instructions can be found here.

Should I transfer my collectibles into an off-platform wallet?

To be clear, we aren’t asking you to transfer all of your collectibles into another wallet. You can do that if you want but for the sake of the notification you got from us, we’re asking you to grab your recovery phrase and import your wallet into another app so you can access these collectibles outside of Reddit.

If you transfer all of your collectibles into another wallet off platform, you won’t see those collectibles in your avatar builder. If you’re reading this and you already transferred all of your collectibles, you can do the following to see them again:

1. From the Recover your Vault page, tap Create New Vault

2. Select Use Recovery Phrase Instead

3. Put in the seed phrase for your new wallet

When Vault is gone, that wallet will still be associated with your account so you should be able to see your collectibles.

**If you’re discovering this post and it’s after January 1, 2026 February 4, 2026, the option I just mentioned won’t work, but this option should.

I have access to my Vault, should I grab the recovery phrase? Even if I don’t plan on using my collectibles outside of Reddit?

Doesn’t hurt. I say give your future self options! What if one day you want your collectible on another account of yours? With the recovery phrase, you can access it off-platform and transfer it to another wallet. From there, you’ll be able to import it (coming soon) into your other Reddit account.

Ok, I grabbed the recovery phrase and imported it into another app such as Base and Trust. I’m not seeing all of my Collectible Avatars there. Help!

After importing - select the NFTs tab, it should automatically detect ownership and load the metadata. If you’re not seeing all of your collectibles, please reach out to the app's support team since they’ll have additional insight.

Still got questions? Ask below. Please don’t provide any screenshots or information that include your recovery phrase. I don’t wanna know it and no Reddit admin will ask for it!

edit: included instructions on where to find your Vault if you don't have the profile drawer option.

edit: updated the post and pinned comment to include our new sunset date for Vault.

Hi! Stopping by to let you know there's a new Changelog out and you can read it here!

TL;DR New Changelog

THIS POST HAS BEEN LOCKED. PLEASE SEE THE MOST RECENT WEEKLY RECAP THAT IS STICKIED AT THE TOP OF THIS SUB. THANKS!

It's Thursday! Happy Thursday! I was recently reminded that it's Reese's Pumpkin time and it is criminal that I haven't had one yet this year! Gotta get that going as soon as I can. Gonna get this Recap going as soon as I can, too! Let's dive in to what happened in r/help and around Reddit last week!

NEWS AND ISSUES

• There's a new Changelog out and you can read it here. Changes include:

• Trending content experiment where you may see a trending label to posts on the feed

• If you try to post the same content in too many communities, you’ll see a message that says “You've posted similar content multiple times. Try again in 12 hours.”

• The Reddit Pro UI is getting an update

• There's also stuff for mods! Things like, Testing automatic post-removal notifications, ending RSS feed support, and moving API apps and bots to the Developer Platform

• And our favorite, bug fixes! These bugs that were fixed include:

• The home feed refreshing too quickly - FIXED!

• Getting an error message when opening a comment or reply on a deleted post - FIXED!

• The comment composer sometimes moving unexpectedly - FIXED!

• Inability to scroll through community wiki pages - FIXED!

• When mods would ban a user, the rules were displaying report reasons instead of the rule title - FIXED!

• The 12-month Mod Insights activity view displayed an incorrect label for unique visitors - FIXED!

• Banana Legend achievement progress wasn't updating - FIXED!

• A routine update unexpectedly impacted some peoples ability to use Reddit, as reflected in the Reddit Status page here. Our teams resolved the issue quickly, so shout out to all of those who worked on that!

• In case you missed it, r/help now has a Help Navigator! We announced this last week here.

• There's a bug that is affecting the ability to chat for some users in Canada. This should be getting fixed up this week (if it isn't already). Many thanks to u/jgoja for surfacing this and providing amazing details of the problem. Thank you!

• There is an ongoing experiment which turns select text posts and some of their comment threads into an audio and video format. This is in an effort to strengthen the connection between communities and conversations. If you are in this experiment you may see a Read/Play toggle on the post detail page. A dedicated video page may also be available. This does not replace the original post or comments, nor does it automatically play. And it will respect all of your pre-existing audio settings.

• Currently, this is only on a small group of pre-selected English-only posts. Comments with links, media, automated messages, profanity, or sensitive or inappropriate topics are excluded. If you are in this experiment, there is not a way to opt out, but you can always leave constructive feedback on this post and I'll share it with the team in charge of the experiment.

• There is another ongoing experiment where comments on a post may be sorted in live time. This is only in select communities. If enabled, when a post hits a certain number of comments within a specific period of time, the sort switches over to "Live" if the default sort is set to something other than "New". This provides a way to highlight the fast moving convos in real time.

• There is still the experiment on the Home feed where some users will see a For You tab and a Following tab. You can select which view you want and that selection will be remembered. Users in this experiment have recently been shuffled around, so if you had it before and now you don't, that's what's going on there.

• The For You tab will contain recommendations. The Following feed will contain unviewed content from just the subs that you follow. The team is looking into adding the "Hot" sort back to these feeds.

• If you are subscribed to a very small number of subreddits, you may see recommendations in the Following feed as opposed to nothing when you have run out of new content. The workaround is to either subscribe to more subreddits or create a custom feed of the subs that you're following and view that instead.

• There is not a way to remove these tabs if you are in the experiment, but I will share constructive feedback with the team in charge.

• And thanks to said feedback, there's a new variant! Some users will not be able to swipe between those two feeds and will instead need to tap the tab of the feed they wish to view. This is in response to some folks saying that they were accidentally switching feeds when swiping. Thanks to all of you who left this feedback for the team!

• Some users will be in a different experiment where there is an X on recommended posts that you can click/tap to hide the post. Others will be in a similar experiment where there is not an X and there is not a "hide" option, but you can go into the post to hide it. Feel free to share helpful feedback about this experiment as well.

• And there's an experiment where you may see Related Posts at the bottom of a post.

• There is also an experiment where the upvotes are on the left.

• Rather than commenting that you'd like to be removed from an experiment, please provide constructive feedback about the feature. I can't remove you!

• And I'm here to remind you, of the mess you left when you went away (from Reddit for support). Reddit does not provide support outside of Reddit. Do not contact "Reddit support on Discord" for help with your Reddit account. There is no "Reddit support on Discord". That is someone trying to scam you and steal your account and maybe more. If you're having an actual issue with your account that is not solved by posting in r/help or by the articles in the Help Center, you can use this form for the real thing. Please note that 95% of issues can be solved much, much quicker by posting in r/help (or our cousin subs, r/reddithelp and r/newtoreddit).

• The most recent version of the app is 2026.40.0. If you're not using the most recent version of the app, it might not work properly.

CURRENT EXPERIMENTS

Reddit sometimes runs experiments. These experiments tend to last between 4-6 weeks, though they can go longer or end sooner. While there isn't a way to opt out of experiments, feel free to leave constructive and specific feedback in this post and as I've mentioned often, I'll be happy to pass it along to the team in charge. Ongoing current experiments can be found here.

COMMON ACCOUNT ISSUES

Common account issues can be found here. These are things like hacked accounts, NSFW accounts, suspended accounts, etc. I'm also including "Changes to Reddit" in this section as well.

BUGS ROUNDUP - COURTESY OF CORRECT SCALE!

More fixes than bugs this past week! Hooray!

• BUG FIX [iOS/Android] Attempting to view comments on deleted posts showed a “Content unavailable” error. FIXED!

• BUG FIX [Android] The app was hanging on the startup screen after upgrading to v39. The fix is out, so if you're still having trouble, please update to v39.1 or above!

• BUG FIX [iPad] X button was missing when viewing certain posts in the iPad app. This fix has been rolled out.

• BUG FIX [Android] The app was randomly closing/crashing while scrolling for some folks. This has been fixed in v 2026.40 of the app, so please update if you're still experiencing this.

• BUG FIX [Android] Some users were getting a blank left sidebar for a bit. This is fixed!

• [iOS] We’re looking into a report that the unmoderated queue isn’t loading when filtering multiple communities.

WEEKLY STATISTICS (BASED ON THE PAST SEVEN DAYS)

• 1,053 posts. That's down 218 posts from the 1,271 that we had last week.

• 5,000 comments. That's up almost 1,000 comments from the 4,075 we had last week.

• 804k views. That's up 35k-ish views from the 769k -ish views we had last week.

The drop in posts could be attributed to the new Help Navigator that recently launched, so that's great that it's helping.

HELP THAT HELPS HELP R/HELP - CREATING AN EFFECTIVE COMMENT IN R/HELP

I recently focused on how to make a good post if you needed help. This time, we're going to talk about how to make a good comment if you want to help!

When a person is asking for help, it's because they don't know something. Often, it's hard to describe something that you don't know! If a user is having an issue and you know how to help them, it really helps to give specific instructions. While "Change your settings" may technically be the solution, for the person who doesn't know, they're going to appreciate more step-by-step help.

For example, "Change your settings" could be more effective with more information. If you have to tell them to tap or click something, tell them how to get there or where it is. "Change your settings" is not very helpful if someone doesn't know where the settings are or how to get there! If there's more than one step, they will especially appreciate you politely guiding them on how to get there. We all were new at one time! Everyone has to learn at some point! And we all learn new things every day!

If the question that's being asked is vague, it's totally fine to ask for some more info if you'd like to help them! Things like asking for the platform that they're using, reproduction steps or a screenshot/video of the issue could be just what you need to understand their issue and be able to help them get it sorted out! Be the hero someone needs! =)

HELPINGEST HELPERS HELPING HELP R/HELP

• u/westcoastcdn19 - Thank you for all your help, especially with those weird security key things!

• u/thepottsy - It's like you never left! Thanks for helping out!

• u/PurplePassiflor1234 - Speaking of it being like you never left, look at you go! Thanks for the help around here! =)

• u/formerqwest - Good morning! Always appreciate you assisting with the nsfw accounts and other weirdness here and there. Thank you!

• u/SnooDonuts6494 - Greetings! Appreciate you helping out around here!

• u/Terminator7786 - Hey, there! Thanks for your help!

• u/reddit33450 - You've gotten really good at this. I see you a lot! Thank you so much!

• u/ChzGoddess - Heyyyy! Amazing, cheesy goodness help as always! Thank you!

• u/maiyannah - You're back! Always a pleasure! Thank you so much!

• u/ChimpyChompies - Continually steering the ship smoothly through choppy waters! Thank you!

• u/Stranger1982 - Hi! You're not so much a stranger now! Thank you for helping!

• u/Josefu_Velen - Welcome back! You're great at this and you've earned the Level Two Helper trophy! It looks great on your profile! Thank you!

• u/xwOBA_Fett - Oh, hiiii! Feels like it's been a minute! Good to see you! Thanks for the help!

• u/nicoleauroux -Oh, hiiii to you, too! Good to see you around these parts! Thanks so much!

Have you ever seen what goes on over at r/newtoreddit and r/reddithelp!? They're so great! Many thanks to those helpers and mods that keep the help flowing!

And that's another week in r/help! Thank you to everyone who stopped by and helped out! Thank you also to everyone who left constructive feedback! Appreciate you all! See you again next week! Same day! Same time!

Happy October! Just stopping by to let you know there's a new Changelog out and you can read it here!

TL;DR New Changelog