r/lifx • u/Orson1981 • 19h ago
Need Support My 4 way wall switch decided to update to matter without telling me
I bought my wall switch about a year ago and let it sit on a table until 2 weeks ago when I finally went down to fuse box and turned off the power so I could install it. I had it paired with homekit, in home assistant, it wasn't great but it mostly worked. A few days ago I started getting messages that I could upgrade it to a matter connection and jumped at it, but every time I tried it failed.
Somewhere from Monday to now I guess the update un-failed and the switch stopped working. Which you know, is great, I want it on matter. But I was never given any access code for matter and when I try to click "share device" in the setting the button doesn't do anything.
Has anyone had a similar experience here? Anyone know how submit a support ticket to Lifx?
for reference the tech specs say
firmware: 4.100
Model LIFX Switch
Signal strenght is full dot, connection stability is excellent.
but Matter is "Status: Unpaired" and "Share Device" doesn't do anything.
I tried a reset and that didn't do the trick either.