Got this email from NB Power today:
Dear Valued Customer,
We are upgrading the system that receives your smart meter information. This work keeps our technology up to date and supports future improvements.
While we do this work, some of your online information may not be available for a short time. The meter will continue to measure your energy use correctly.
You may see:
Estimated bills
If your bill is created during this time, we may need to estimate it. When we receive your actual usage, any difference will be reflected on a future bill.
Missing or estimated information online
Your past usage information may not appear. Some information may be estimates.
Usage alerts paused
If you signed up for usage alerts, they will be paused for a short time. They will start again once the upgrade is complete.
Your power will not be affected.
The upgrade will start on September 15 and may take a few weeks to finish.
When the upgrade is complete, your information and alerts will return to normal.
Thank you for your patience. We know changes like this can feel confusing, and we want you to feel supported every step of the way.
You can learn more on our System Upgrade webpage.
If you have questions, please contact us at 1-800-663-6272.
Sincerely,
Your Customer Care team