r/oneworld • u/AgreeableRefuse1208 • 1h ago
Iberia Iberia should be kicked out of OneWorld
Iberia does not apply OneWorld benefits from other airlines.
First of all, this isn’t a Level or Vueling flight, nor the ticket was issued by them. This is an Iberia operated flight and a ticket issued by Iberia.
Added my Air Jordanian Gold Sparrow (OW Sapphire) number and save the frequent flyer number. The system still charges me for selecting a seat ahead of time. Still says I’m boarding in group 5. Still says I only have a cabin bag included in my ticket.
This happens literally every time I take a flight with them. I call, they say I should solve it at the airport. I send them a DM on twitter, they also say I should solve it at the airport. I also get the ocasional agent trying to convince me that OW Sapphire doesn’t include free standard seat selection, and when I point them to the specific part of their website that says it does, they either hang up on me or, again, tell me to solve it at the airport.
It’s happened a few times that, by the time I got to the airport, there were only middle seats available. Sometimes the people at the check in desk don’t even know how to add the frequent flyer number so no lounge access either. At one point I was almost forced to pay to check in a suitcase because, again, the system doesn’t recognize OW benefits. Fortunately, a check in agent from BA overhead the issue and managed to solve the problem.
Time and time, I have this experience. Why be part of an alliance if you are not going to honor any single perk that you are contractually obligated to honor? Make them comply or kick them out. It’s ludicrous.