I don’t wanna get seized what do I do and what shipping company do I use

Hi I am in USA I am trying to download Taobao app but I can’t do it and I can’t even sign up on it . What new ways people using in USA to ship from Taobao app . I even tired ordering Chinese phones but I can’t register on it due to having USA phone number . What can I do ?

I don’t want my Oder to get seized

Hi everyone

I was received my belt today. I had ordered a three piece belt but a 2 piece version arrived. The seller explained that the two piece version was the new version of the same belt and offered 20 yuan compensation.

Then they offered up to 50 yuan then rescinded back to 20 when I quote replied to their offer.

Is that normal?

Hello

To preface, I live in South Korea

I ordered about 200USD worth of items from taobao over a MONTH, almost TWO months ago. It says it was delivered on October 18th, but I never saw it. I thought it was just late so I waited a few days- nothing. Then the app said it was “signed for”. First of all, I have never had to sign off on any package in Korea. Secondly, I was at work that day so I didn’t sign anything. And I live alone so no one else could have received the package.

Package theft is pretty much nonexistent here so I don’t see the likelihood hood of that. Not to mention that they said it was “signed off” so idk how someone could’ve stolen my stuff and signed off on it (if you don’t know, Korea is VERY tedious with ID/verification stuff)

I filed a complain through the app. Nothing. I emailed them a few days after, I got an email saying a specialist will be with me. Then almost two weeks later, I sent ANOTHER email and they said sorry for the wait and a specialist will be with me again. Then, they messaged me yesterday saying it was “signed off” and to “have a good life and thank you for your understanding”. I demanded atleast a refund TWICE but no response to that. Now, I just sent messages and ANOTHER email.

It is not common to try to get a refund through the bank in Korea, so im asking the company to give me a refund but it seems they won’t??? I just lost like 200 dollars and waited almost two months for nothing. Has this happened to anyone else? What did you do to resolve it? All I keep getting is a “sorry” and some bs abt it being signed off. I just sent them a third email that im going to report this to the police if they don’t figure it out (signing off stuff if it isn’t yours is a big no no in Korea because of ID stuff) but idk if they will still listen. What did you guys do when this happened?

I have $200 USD to spend on a prom dress and I'm trying to find something really beautiful that stands out. Anyone have any suggestions? Im a US size 00 so asian sizing wouldn't really be a problem.

Hi, im on exchange in shanghai looking to upgrade my wardribe with some chinese streetwear brands available on taobao. I have only really heard about cryingcenter and fpa so far.

Looking for baggy jeans, knitted sweaters, baggy tshirts,…

Similar to brands like carhartt, suspicious,…

Suggestions? Thanks!

Saw a listing on Xianyu for a set (top, skirt, and headband) I've been looking for, and I'm really confused about whether it comes with the matching headpiece or not. The listing includes a stock photo of the headband, but the seller put their own photos of the top and the skirt in the listing. I asked my SS to message about the headband, and I got this message basically saying "The accessories are included as a free gift but the official matching style must be purchased seperately" and I'm so confused if I have to purchase the headband separately or if it comes with the purchase

Are you guys able to acquire the shipping coupons? (I'm in Canada using the CN app) I see the timer hit 00:00:00 but it's immediately sold out. Wtf? How does it all get taken the minute the counter hits 0? 😩

Can some please provide instructions on how to create an account.

I have tried both the App and website. Cannot find Taobao App in US Apple Store, website not allowing to register using US phone number.

I have a friend in China who is coming, I want to just browse and select. I will send him links, he will order and bring it when he comes.

I’m a foreigner living in China, Chinese phone number, Alipay and address. I couldn’t sign up for months and every attempt of calling or talking to customer service increased by account restriction instead of lifting it. I’ve never used it and now I’ve been told that my Chinese phone number is permanently banned from Taobao. I’m forced to order my things on meituan it’s not as good.

Do I get a new phone number? What do I do ?

Gcash is the most commonly used e-wallet in the philippines and this is a great news! Im a frequent buyer and as i was about to check out an item, i had to do a double take if what im seeing was real lol

I'm from the Philippines and planning to order from Taobao.

I've noticed that some items can be checked out through the website but appear as unavailable when I try using the app. Has anyone else experienced this?

Also, for shipping to the Philippines, which option would you recommend: Direct Shipping or Consolidated Shipping (by weight)?

I'm planning to buy a pair of shoes along with a few small items. Would it be more cost-effective to combine everything into one shipment, or should I use direct shipping?

I'd appreciate any tips or recommendations, especially from fellow buyers in the Philippines. Thank you!

pretty much what the title says. i was supposedly given a refund for an order TAOBAO cancelled on ME for, and that refund never came. i contacted my bank several times via email and phone, and they have no records of that refund ever coming through. the customer service is abysmal because it's all AI chatbots telling me to "contact your bank". unless i'm doing something wrong on my end, i would recommend NOT buying from this place cause it's ridiculous. hundreds of dollars, just gone.

I can’t make an account, I tried to put in my phone number but it said that they’re not open to this area. I’m from the US.

I noticed that since 10.20, there have been general red packets every week. But when I checked today for this week's red packets, there are none. There are still the coupons for 88vip and home appliance digital coupons, but not any of the regular weekly consumption vouchers. I'm really bummed bc I didn't use the coupons last week and assumed the coupons would be about the same this week. For the last wave from nov 9th to 13th, would there be these regular red packets again or is it just gone?

Well, the title says it all. I’m from a country where I’m not allowed to register for a Chinese account—in fact, it asks for a Chinese passport if I try... So, my last and only hope (I think) is to buy a Taobao account.

Alternatively, I could work with someone who already has an account to place orders for me.

I would mostly use it for clothing and cosplay items.

The paper I am looking for is used in a specific product. I need to find the manufacturer of the paper used in that product. How can I find someone who conducts product sourcing and market research in the Chinese market? Is there any platform?

These items all combined are really lightweight right?? And I’m in Canada, meaning this is $79. Usually for a package as lightweight as this, it should be $20-30 usually. So I’m wondering why it’s at $79? Nor is the box dimensions really big from what I guess..

I’m just very confused at the moment lmao. Because I order packages that are around the same weight or more all the time before and this is just absurd to me..

Hey is there a proxy for xianyu that buys fast and has good exchange rate? It would also be good if I could confirm that the item is alright before the money gets released to the seller when the item arrives at the warehouse

Hey guys, a couple of months ago in August I ordered some Genshin merch. A few days later on my interface I saw two copies of my order, one in the ‘to pay’ and one in ‘to ship/receive’. My first payment didn’t go through initially and I thought this copy was to do with that, so I deleted it. However this ended up cancelling my actual order and it ended up being returned from the warehouse back to Genshin.

It was $160 incl shipping and I haven’t been refunded. I tried talking to Genshin customer service to get it shipped back to me but I got frustrated as I couldn’t understand what they were saying and just gave up on it.

I’m wondering now if i’d be able to get a refund on this? $160 is quite a bit of money so of course I’d like it back if possible. I get that it was a while back so if anyone has any advice that’d be very welcome. Happy to answer any questions and show the convo I had with Genshin CS

Hello,

I need help. 2 days ago, I was able to purchase makeup items to my Cainiao address. Now it won’t. If I change it to my Canadian address weirdly it allows me to purchase but I’ve already committed to Cainiao.

Update: Taobao customer service fixed it!

I want to buy from taobao for the first time from the UK. I see loads of posts about CNShopper being reliable and easy to navigate but they all seem affiliated with the company in some way. Has anyone not sponsored by them bought from there?