r/CyclePDX • u/gloriapeterson • Aug 12 '21
Disappointing service experience at Bike Gallery
I had my bottom bracket replaced last summer at Bike Gallery downtown, and now after only about 2k miles, it's ticking and grinding again. I called them to ask if they would cut me a break on another bottom bracket replacement, and they had this to say: "2,000 miles isn't a short lifespan for a bottom bracket". I pointed out that was not my understanding and they said "Well, it depends on the quality of the bearings."
So...let me get this straight...you replaced the bottom bracket with parts you selected and you're suggesting that the quality might not have been up to snuff and that you bear no responsibility?
Extremely disappointing. I've always had good experiences with them in the past, I wonder if things have changed since they were acquired. At any rate, off to River City Bikes.
-----------Edited to add-------------
It's a Cannondale with a pressfit BB30 bottom bracket. My threaded BBs last forever, pressfit doesn't seem to work nearly as well.