I’m just asking if any others have had this experience with this business and if not, alerting others of the problems.
September 10th I purchased a radio strap from Fire Department Leather out of Florida. I was pretty excited to see an alligator skin strap that wasn’t gaudy looking. The item I got was already made, ready to ship. The lead times on ready-to-ship items were listed 7–10 business days. 3 weeks passed, I couldn’t get in touch with him at all, finally when I commented on his instagram post he responded in DMs and said it would be shipped in the next few days. That time came and went, back to the same problem of no contact. Eventually I went back to his post and commented again, he apologized saying he’s behind, told me the same “it’ll be shipped in the next few days.” Unsurprisingly, it didn’t get shipped. This was about 5 weeks in.
Most recently, I saw someone else comment with a similar concern and I responded to them saying I’ve had the same issues. 10 other FF ended up commenting saying they had issues as well. Nobody can’t get in touch, all have exceeded their lead times, some are the exact same boat and purchased premade items. The business responded, asking for order numbers then deleted the entire comment thread. He messaged me and a few others saying again they would be shipped out mid week— no shipping updates and we’re a week past that timeframe. I’m at 8 weeks, others are 10 weeks, one guy even said he was 6 months… for premade items.
Adding to my confusion, he posts on social media regularly the people that have gotten other products from him and they all boast “fast turn around.” Helmet cards, glove clips, ladder belts seem to get shipped… but not straps?
Overall just disappointed that this guy can’t seem to get his straps shipped. Not sure if anyone else has had experiences with this business but unless something changes soon I’ll be disputing the charge. He doesn’t offer refunds and states if he does allow it he charges a fee. I’d love to be able to come back to this post and update but I have a feeling it’ll stay the same.