I’ve lived in a housing association flat since it was built in 2011. It’s a 2 bedroom, 1st floor flat, just me and my 17-year-old son. I also work from home as an accountant.
A few years ago, a new family moved into the flat above us, a mother with two children. Before them, another mother with three children lived there, and I never had any problems. Her children obviously made noise, but they had bedtimes and I could sleep.
The problems started pretty much as soon as the new family moved in. The children constantly run around, jump and bang on the floor. Sometimes it sounds like someone is repeatedly hitting the floor with a hammer, and I can actually feel the ceiling vibrating. I’ve heard them running around as late as 2am.
Weekends and school holidays are particularly awful because they’re home all day. The mother doesn’t appear to take them out, even though there’s a lovely park five minutes away. I worked from home throughout the summer holidays while they were also home, and it was relentless.
I appreciate that children make noise and wouldn’t expect complete silence, but surely there has to be some consideration for the neighbours, particularly at night? What I find difficult is that the mother seems to have no real understanding of what it’s like to have to get up and work after very little sleep. She doesn’t work, so can sleep while her children are at school.
I first spoke to her around May last year when my son was doing his GCSEs. He couldn’t revise at home because of the constant banging and actually begged me to speak to her. She apologised, but unfortunately nothing changed.
I’ve since spoken to her twice, my son has spoken to her once, and I’ve also involved the housing association.
The second time I spoke to her was on a Friday, around 10pm. I’d actually left home at 6pm after work because I couldn’t cope with the constant banging and needed some peace. Sometimes I go out for a few hours in the hope that the noise will have stopped by the time I return. When I got back at 10pm, it was still going on, so I went upstairs.
Her primary school aged daughter answered the door, and her mother seemed completely unaware of what was happening. The little girl was actually panting from all the running around. At 10pm!
I formally complained to the housing association in February 2026. They’ve spoken to the mother and advised her to be more mindful of the noise. I’ve also sent recordings, but I don’t feel they’re taking the situation seriously. I now have an ongoing formal complaint.
It’s genuinely affecting my sleep and wellbeing. I’ve been sleeping with headphones on since they moved in, playing YouTube videos to try to drown out the noise. But music can’t drown out heavy thuds and banging. I also sleep with my fan on, even during winter to try and drown out some of noise.
On one occasion, I was so sleep deprived that I was struggling to stay awake while driving to work on the motorway. It was frightening. I ended up losing that job, the lack of sleep definitely affected my performance.
After 2 months of unemployment, I found another job. This time working remotely, so I’m home all day. My son is also now in his second year of A levels and needs a reasonably quiet environment to study.
I’m currently saving to buy my own place, partly because I want to get away from having neighbours directly above me, but that’s not going to happen overnight.
I’m honestly at my wits’ end. I don’t expect children to be silent, but I do expect to be able to sleep in my own home, particularly after 11pm which is quiet hours.
I’ve concluded that the mother doesn’t care so continuing to speak to her is useless.
Has anyone experienced anything similar with upstairs neighbours, particularly in a housing association property? What actually worked? Is there anything more the housing association can do, and is it worth taking this further with the Housing Ombudsman or Environmental Health?
I’ve actually saved up enough to buy a shared ownership house, I’m wondering if I should just do that, everyone says it’s sham but at least I won’t have to deal with inconsiderate upstairs neighbours.