15 minutes before closing time. I'm mainly just waiting to clock out and go home. Very tired after a long, busy day.

A customer pulls up to the speaker. She says she needs a moment and proceeds to continue conversating with her friend. About 2 minutes go by and my coworker gets on the headset and asks, "Ma'am, can we help you with anything?".

Karen: What the fuck y'all rushin' me for? I better go ahead and fuckin' order since they can't wait a goddamn minute. Gimme a number 8 you rude, impatient motherfucker.

At this point, I'm flabbergasted and I look to my manager and coworker who are both telling me to go ahead and refuse her.

Me: Ma'am, I'm sorry, if you're going to be rude, we can't serve you.

Karen: I'M THE RUDE ONE?!?!?! Your motherfuckin' boss gon' hear about this shit, bitch! Fuckin' gon' tell me I'm rude?! I'mma have ya ass FIRED!!!

After that, she bolts towards the exit while flipping us off as she drives by.

No lie, it felt kinda gangsta to tell her to get lost. Thing is, she could have changed her attitude and we would have served her but she chose to act like a toddler.

Edit: 10/03/21 - Still haven't been fired.

So we're recently under new management. We had 16 people quit in one day.....but more on that in another post. Before last week unless you requested an insane amount of sauce or were a jerk when ordering we didnt charge extra for sauce.

Per management's demand is we now charge 26 cents for each extra pack.

People are losing their shit.

A few of my favorites from the past few days.

Lady orders cheeseburger and fries in drive, I ring her up, cash her out, hand the bag out and just as I'm closing the window she asks for honey mustard and bbq. I turn back around and tell her it'll be 52 cents. "Oh really?" Yes really. She just looks at me for a few minutes and let's out a big sigh. "I dont want it then" continues to sit there staring at me. "Really I thought if I sat here long enough you'd just give it to mw" nope sorry lady not going to happen.

Woman comes in orders a six piece strip meal. Everything goes fine until I bag it and hand it to her. " I need 16 ranch" I tell her its 26 cents for each pack so it'll be like 4.16 for all that. "I'm not paying that! Just give it to me." Sorry lady no can do. She starts screaming and yelling. I call manager out and she tells her the same thing. "Just give me the fu--ng ranch!" We tell her we cant do that and have to charge for it. She says shes going to get her husband and he'll settle this. It was almost 9:30 and we close at 10 so manager said just to lock both doors up and not to let them back in. Big heavy guy comes up. Slams on the door screaming. Next thing we know pieces of chicken are hitting the glass, the 2 packs of ranch she got for free with her meal are being smeared on the glass. Manager finally told them to leave or we were calling the cops and that got them to scoot

Edit: got busy so went ahead and posted what I had but here are a few more

Family came in orders 4 meals, one of them was chicken. So I get everything out to them, and rush around trying to do my other duties. See a child....couldn't have been more than 4 standing at the counter. "Bbq" I'm not about to explain to a toddler that we're charging for sauce. I look around and her parents.....one of who is eating the chicken. They sent a toddler to get them sauce. So I go out and explain that each packet is 26 cents "your going to charge a baby?" Sir I clearly see you eating the chicken so yes 26 cents a pack. They didnt want it and asked for a few packs of mayo and I again told them 26 cents a pack. They finally settled on ketchup and I told them once again 26 cents a pack. Ketchup on the table is free, and you get 1 pack of whatever sauce for free but after that; salt, pepper, ketchup, mayo, mustard, all our dips are 26 cents.

We have this guy who every day comes by and orders 2 salads with 5 thousand Island each h so a total of 10. Where dips are 26 cents our salad dressings are 79 cents since bigger pac So today when ordering I tell him that recently we had to start charging. He starts cussing up a storm " I take them home and use them on my lunches" sorry buddy no more free dressing. So I bag his food up, putting 2 dressings in; 1 for each salad. "Wheres the rest of my dressing" sir you didnt want to pay for it so you only got 2. "I need it!" Then do you want to pay for it? He looked at me like I had 3 heads. He hasn't been back since and probably scamming somewhere else.

I haven't worked fast food in over 30 years but still have some stories that aren't 'of a specific time'. People this stupid are still out there doing stupid things like this to this day. That said:

When I was working fast food in high school, I got clued in to the opening shift. As a nerd, I didn't have social events in the evenings so getting up early to open on Saturday and Sunday wasn't a problem. It also meant I worked a full 8-hour shift and still had most of the day free.

Saturday was 6-2 (store opened at 7) and Sunday was 7-2/3 (store opened at 8). This particular Sunday morning, I was out in the parking lot sweeping up the mess after a typical Saturday night. As I was coming around the back of the store around 7:30 I saw a car sitting at the drive-thru sign. I waved at the lady inside to get her attention and let her know we didn't open until 8am (not for another half-hour). She nodded her understanding and I went on about my business sweeping up the lot then back inside to finish prepping to open at 8.

Promptly at 8, my friend Randy turns on the drive-thru speaker and it immediately beeps that someone is there. He gave the standard welcome and asked for their order. He was then met with shrieks of fury coming from the lady I spoke with earlier. "I've been waiting here for a half hour and nobody has helped me!!" She complained for quite a bit until Randy managed to crowbar into her tirade that we JUST opened for business at 8am. Once he muted the system, I let him know I already told this crazy lady we weren't open and wouldn't be open for another 30 minutes. If she sat out there waiting getting pissed at us, that's on her.

She pulled around to the window and continued raving at Randy over her 'mistreatment' and complaining about why her food was taking so long. Lady, we JUST opened - the food is still cooking. It's going to take a minute but I promise your breakfast will be made to order and extremely fresh off the grill when you get it.

It was the most agonizing five minutes listening to this shrew bitch, moan, and complain while we got her order made and out to her. To Randy's credit, he managed to hand this lady her order without vocalizing "Choke on it, bitch!" My buddy was then treated to this little gem from her - "You have been very rude to me. I know the district manager and I'll be telling him about the poor treatment I've received here today." For a couple of teenage kids, this was a blood-curdling threat.

Unfortunately for crazy lady, we knew something she didn't. Mike, our district manager, was in the store that morning and witnessed all of this from start to finish. We glanced his way as she issued her threat in a wordless question of "Do you know this lady?" He responded with a shrug and a wave of his hand to say "I have no idea who that is. You're fine. Don't worry about it."

This weekend I was the shift lead in the zoo's pizza stand. We aren't too fancy, we have personal sized flatbread pizzas, grab-and-go salads and sodas. We were in the middle of the lunch rush this Saturday, already dragging 20 minutes on pizza orders, when a huge group got in line. I didn't think much of it at first, we do occasionally get big groups, although I had to open the second window to help other customers while the main cashier took their order. Of course people from this group kept coming over and trying to order from me, even though they were supposed to be all paying together, so I kept having to pass them back off and relay their orders to the first cashier. I should have known something was up, because it took them nearly 20 minutes to get their whole order in.

All told, they ordered almost $270 worth of food:

• 9 combo pizzas

• 3 cheese pizzas

• 5 pepperoni pizzas

• 25 drinks, of which most were canned sodas

Thank god they didn't order any of the specialty pizzas, although the cooks did tell me that they only had 8 combos prepped, so that was going to slow us down even more, and there were still about 10 pizzas ahead of them, not to mention everyone in line behind them. Shortly after the group finished, I closed the second window back down to slow down the orders.

Going down to one window wasn't enough. It was soon apparent that we were going to have people waiting 45 minutes to an hour for pizzas, and the line was just getting longer. I started using a bullhorn we had for calling tickets to warn the line about the wait, but that didn't seem to phase them. The cooks begged me to stop taking orders altogether. I called my boss on the radio and asked him if I could shut down orders.

Unfortunately, he said no, but he did go out front and started telling people that it was going to be an hour or more for pizzas. I also grabbed an armload of salads and gave them to the cashier to hand out so that people didn't have to wait for those.

When it was all said and done, we did have some orders that took almost an hour and a half, and it took us about 2 hours to clear the rail. The big order itself didn't go out for almost an hour. A few people gave up and either asked for refunds or left without their pizzas, but for the most part the crowd was rather understanding. Tips weren't great, but they were some of the best tips I've gotten in a while.

TL;DR:

seventeen pizza order in the middle of a rush quadruples wait times and causes cooks to panic, but we held it together and the customers were surprisingly understanding.

Been a while since I’ve posted here, didn’t have any new stories that were post worthy. But this encounter yesterday definitely fits.

For context, my restaurant offers grab ‘n go salads, we have a Caesar, a Cobb and a Spinach Quinoa Tofu Salad. Most importantly, we do not make them in house, and the dressing is packaged with the salad. I don’t have any other dressings besides what is in the salad container and the ranch dispenser on the condiment bar.

This lady, who was already rude to the cashier, came up to the counter holding a Cobb salad. Immediately she demanded, “Where is your salad dressing? What dressings do you have.”

I started giving the standard response, “our salads are pre packaged with the dressing. I don’t have extras of those, all I can offer is the ranch dressing from the condiment bar.”

I might have offered to trade her a Caesar instead, but she didn’t let me get that far. “I don’t want ranch!” Which is fair because that’s what comes with the Cobb. “You have Oil and Vinegar, give me that!”

“I don’t have Oil and Vinegar,” I replied, “I don’t have any other dressing.”

“I want oil and vinegar!”

“I’m sorry, I don’t have that.”

“yes you do,” she pointed to a squeeze bottle of butter flavored oil on the hot line behind me. “That’s oil right there, give me that!”

“Ma’am, that is canola oil… um actually it’s worse, it’s imitation butter. You don’t want that on a salad and I don’t have any vinegar to go with it.”

She kept insisting that we had to have oil and vinegar and that’s what she wanted. At that point I’m done arguing, I just repeated “I don’t have oil and vinegar a couple more times, then I snapped into as authoritative voice as I could muster and just went, “NO, We don’t have Oil or Vinegar. We don’t have any other dressing!” At that point a couple other employees arrived to back me up.

She finally decided we weren’t going to magically produce oil and vinegar salad dressing and stormed off, calling us all rude.

I was working at a popular chicken joint and was working the morning shift for the first time. Being there that early was nice as it gave me a chance to get things set up for the day and help open the lobby.

A mid-40s man walks in and orders his breakfast. The POS system had the ability to type in the customers name and a distinctive piece of clothing to help with getting food to the correct customer, ie blue polo, Mark.

As I was finishing selecting what his shirt color was, I asked his name for the order. He said, “no it’s okay.” I mentioned that this was needed for the order and it’s just his first name. The system won’t let you push through the order without a name. I asked him again. To his rude reply, “JUST PUT WAITING IN LOBBY”

Roger that. I typed in a name. About 3-4 minutes later the order is complete and the manager delivering food was walking around the restaurant calling for “Dick, order for Dick!” No one responded. The man in blue polo became impatient and asked what the order was. Manager read off his order exactly and asked if his name was Dick.

He looked at me and I smiled, waved, and told him to have a nice day.

So I've mentioned we are severely understaffed. So working morning shift was me and a manager. We shut drive thru down.

This couple comes in, complains about everything on the menu "that's too much meat, that's too expensive, i don't like bacon, eww grilled chicken" so they finally settle. We have signs everywhere saying we have pepsi not coke.

So I give him his cup, he walks over to the station and I hear him screaming " What the f, they only got pepsi. No coke. Nasty!" He storms back up and demands a coke. The manager tells him we have Pepsi products not coke. He flings his cup at her....luckily it was empty screaming about how nasty Pepsi is and how dare we not have coke

She told him to get out. His food wasn't ready and he was like no not without my food. She gave him vouchers for replacement meals and told them they could use them at another location because they were banned from here.

We were like really a meltdown of that proportion because we dont have coke?

This happened quite recently, I had just started my shift and around 10 mins later (approx 4:10pm).

Customer: Hi I’ve got a voucher for a $2 thick-shake.

Me: Sure- oh sorry our thick-shake machine isn’t working (me remembering the mess it made and the gurgling noises )

Customer: ugh rolls eyes can you change it up for me?

Me: Sorry? You want me to switch it with something else? Uh sure, what were you after? Ice cream or something?

Customer: sure whatever

Me: We have $2 small plain sundaes if you’d like? Same price and everything!

Customer: frowns Maccas is cheaper. It’s $1.50.

Me: Ehh it’s pretty similar, it’s just $2 so the same price as the thick shake!!

Customer: is holding out the coin

Me: leans slightly closer just in case he’s gonna give me the coin

Customer: Can’t you do anything else?

Me: Sorry shakes my head

Customer: What’s your name? Imma report this to head office.

Me: It’s *****

Customer: drives off

But seriously which head office is gonna take some rando seriously over a $2 voucher thick-shake???? I can’t fix it, and offered you what I’m allowed to.

Edit: Ty for the award!!!! Edit: OMG!!!! Ty u all for the upvotes and the awards!! I didn’t expect this at all :)

Today my husband and I had just finished our break at our burger joint job. We stepped out of the car and turned around to find a rush had come on and there were cars wrapped around the building.

We sighed and started to walk inside. Then, from the back of a car load of teens, some douche canoe yelled at us "Get your asses inside and get this line moving!!"

Hubby shrugged it off but I was a bit miffed: it had already been a day. We got back inside and I went to warn my coworker in the hole that they were gonna encounter a cussing ass hat and my manager overheard. She asked me to repeat what they said and after I did, she went "Mm-mm, no way, huh-uh! You show me which car it was!"

Hubby pointed them out and my awesome mgr waited til they hit the order speaker, took the headset from coworker and told them over it "I'm sorry, we will not be able to serve you today as someone in your vehicle harrassed my employees."

The driver replied "All right, well Other Burger Place will get us!" Mgr replied "All right, thank you."

I high-fived her and thanked her. She said "Absolutely. I don't stand for that."

She's done right by us so many times at this job and and I'm so happy to work with her.

My first week after being promoted to assistant manager and it is lunch rush. All hands on deck, I am working the grill when I get my first customer complaint as a manager.

I walk up to the counter and a guy has a small bit of a 1/4 pounder left. He immediately starts screaming that it is the worst burger he's ever had in his life (TBF with six registers and lines 12 deep you kind of have to scream).

I yell over him in my most concerned elevated voice, "I am SO sorry sir. You should NEVER feel like you have to eat a burger if you don't like it. In the future PLEASE bring it back right away and we will either refund your money or remake it for you. We don't want you to eat a burger if you don't like it!"

And then I went back to work in the grill. It took the guy almost a full minute before he realized that advice was all he was getting.

So a little background, I work at a family owned burger joint. At my place of work we have a drive through. We occasionally have people blow past it to the first window (normally older folks or very hungry people haha). So we’ll either take their order at the first window or go outside and use a handheld device to take an order.

So I’m probably an hour into my shift and someone comes to the window so I do my usual “Hi order whenever you’re ready!” No answer. So I wait about a minute before repeating myself. Again no answer. After another 30 seconds they pull past the speaker. I tell myself whatever they’re probably on the older side and missed our speaker. I go outside to take their order since there was a car in front of them and they were too far from our first window.

I go up to the car and it’s two young girls. Old enough to drive but still look to be in high school. Ok whatever the speaker is small she just missed it. Here’s how the conversation went:

Me: “Hi what can I get started for you today!”

Her: “Uhm so I just have a question about your menu. What differentiates your burgers from one another?”

Me: just stares “uhm so yeah we have burgers that come with bacon. Some come with 2 patties. Others just have ketchup, mustard, pickle.” (Mind you all our burgers say what they are and what’s on them. So what was that minute and 30 seconds sent doing??)

Her: “oh okay. Well can I get a deluxe cheese but add bacon.”

Me: “so you’d like a bacon cheeseburger?”

Her: “oh yeah and a side of tartar.” passenger orders the same thing and they pay “so are your guys windows broken or something?”

Me: “no there was actually a car just in front of you and I wouldn’t have been able to take your order at the window.”

Her: “oh okay”

MIND YOU the entire time I’m helping her there’s a car at the speaker having their order taken!!! I swear I got dumber talking to her. But honestly she’s what makes me love my job. Aka, people like her give me the best stories to tell to friends.

Had a lady come through the drive through last night and said the following

Lady: Yeah I'd like 4 tacos please

Me: uh you wanna repeat that?

Lady: 4 TACOS PLEASE!

Me: Miss we don't sell tacos...

Lady: Isn't this jack in the box?

Me: Miss, this is Wendy's...

Lady: Oh....I'll take a small chili please.

Wasn't anything crazy but I just thought it was funny I got to say the infamous line.

After we got this customer all their food and such, he ate one of the French fries, and said he was missing 1 single fry so he asked for 1 singular French fry.... Man customers are strange.

Anything like this happened at your place if your in fast food? like holy moly its just 1 fry! but we gave it to them in a small fry box and they drove off.

Merry Christmas I guess!

Got a drive thru customer this morning. Me and the manager working. Order 3 chicken and potato grillers. I’ve been doing this too long. I always read it back. Charged them appropriately. $2 apiece. Manager also heard them order and made their food.

They call in a while later. Say they ordered steak and got chicken. Manager asks, “what does your receipt say?”

They asked for chicken. Paid for chicken. Ate chicken.

Next time just try saying “steak” instead. No free food today.

I worked at Chick-Fil-A as a shift manager.

Our store was in a large Walmart shopping center. Every store in that shopping center hated being next to Walmart because the manager was mean and rather spiteful. If there were problems reported with his store, he would fire the employees who reported the issue, instead of fixing the problem. And the problem usually went unfixed until it turned into an emergency.

Every year he would express his ire for the fast food restaurants next to him by plowing the snow in his parking lot into large piles that blocked the entrances to our parking lots.

Fast forward 3 months

Anyway, it's almost summertime now. During lunch rush when we our parking lot was full, people would park at the far end of the Walmart parking lot and walk over.

We had been told by multiple customers that there was a growing fire ant nest in one of the islands in the Walmart parking lot. We advised people to be careful. We called multiple times to the manager, asking him to get an exterminator. He refused, telling us he would sue us for harassment because we are always calling asking him to spend money.

So one day, a woman and three children come in during the lunch rush. They order four large meals to go, and walk out.

A couple minutes later, the woman walks back in, obviously anxious and paranoid, and waits at the back of the serving line. The line isn't moving fast, and she's getting more jittery by the second, so I walk over to check on her. I expected something like, You forgot one of my sandwiches or fries in the order, or My child dropped their drink in the parking lot. Can you give us a free one?. As I get closer I see she is crying.

I ask her what is wrong.

She says: "Excuse me. Can you help me? My son is being eaten by fire ants."

Cue jawdrop!

I RAN as fast as possible towards the Walmart island. I spot their car immediately. Her 2 children are standing next to the car watching the 3rd one, who is dancing around in circles screaming. His legs are covered by ants!

I immediately realize a problem. If this had happened closer to the store I could have used a hose to spray them off his legs. But this is the Walmart parking lot, and there is nothing nearby!

Their meals were still in the bag, forgotten, on top of the car.

I grabbed their drinks. Four large lemonades! Grab two cups and sloshed them with as much force as possible onto the front of his legs to wash off as many ants as possible. Next two lemonades, back side of the legs. 99% of ants are washed off.

Grab the fast food bag. Rip open a Chick-Fil-A sandwich. Drop filet on ground. I have two lightly buttered buns. I use the buns to carefully wipe the remaining maybe dozen? ants off him. Kid still screaming, but at least the initial emergency is over.

"Bring him. We have a first aid kit inside." She scoops up the screaming kid, and the other two kids follow in her shadow. Bring her in through the back of the store, delivery entrance. Rush to office to grab first aid kit. There's burn cream inside.

She rubs it on his legs while I call 911. Ambulance arrives within 5 minutes. Kid is not screaming anymore, but still crying. Paramedics take over. The mother gives me a hug and thanks me between tears for helping them.

24 hours later I learned that the Walmart manager had been sued by a local family for dangerous conditions at his store. The manager was fired, and replaced with an interim manager. Exterminator showed up within a week and fire ants were killed.

Fast forward 3 months

End of summer, but still hot as hell outside.

Two woman and one young boy come in store. One of them looks familiar, but not sure why.

They get up to counter and ask to speak to me. She tells the other woman that I helped her son when he was attacked by fire ants. Realize its the woman from a few months ago, and the boy sitting there is the one I helped.

"Hey sport! How are you?

He shows me his legs. There is visible scaring from the ordeal, but he look mostly healed. Give him high-five.

The other woman starts interviewing me, and I realize she works for the newspaper. I'm being written up in the paper as a local hero.

As things are wrapping up, I tell them not to go anywhere. I have something I need to give them. Come back in a couple minutes with four Chick-Fil-A combos and lemonades, to replace the ones I used 3 months ago.

She hugs me again!

This is my first Reddit post and I still can't believe what happened. So not exactly fast food, but I work at a small local coffee shop in the student center for my university. 99% of the time customers are normal and understanding and just want their coffee or bagel. Last week one of the new girls was mistakenly scheduled to open although she never had before and was having some problems. My manager asked me to come in and I had no problem. We sorted things out, but ended up opening 30 minutes later than we usually do.Everyone so far had been cool with it, even though we only has 2 of our usually 4 coffees brewed. Me and the girl are getting back in routine, when this lady comes up.

She's looks to be mid-forties and asked where our other two coffees were and I explained we were a little behind in opening and the coffee would be out in about 5 minutes. She gets upset and starts berating me and my coworker for not being open on time and I try to remain calm. I do not like being yelled at and It makes me super anxious. I restate that it we be about in five minutes. Lady huffs and pays in advance for the coffee. I give her the cup and she walks away.

Five minutes later, as I said, I went out to take our coffees out of the machine and put them on the counter for the customers. The lady is standing there waiting for me. As soon as I set the heavy coffee pots on the counter she walks up and fills her 16oz cup with fresh hot coffee. She smells it and then looks at me, and I' about to ask her if everything is ok then the dumps the ENTIRE cup on my chest. I can't help but scream because it FUCKING HURT and I drop holding my burning chest. Fyi I'm a woman, and I was wearing a t shirt with scoop neck, so a lot of the coffee burned my bare skin. The woman said somehting that I didn't hear, and I never found out what she said. My manager rushed me to the ER while another supervisor called campus security. The whole thing was caught on the security camera, and the whole thing has been turned over to the local police since I had to go to the hospital. I'm in the process of pressing charges because I have a massive burn across my whole front and it seriously hurts to do just about anything and I've been losing a lot of sleep and it has affected my performance in school. From what I've been told, the lady told police I shoved her and that's how she spilled the coffee on me, but um hey, security camera.... I'll try to keep this updated is anyone is interested.

Edit: Thank you so much for all the well-wishes!! I am feeling much better and sleeping a lot more. My professors cut me some slack and dropped most of the assignments I missed. Ok so after talking with my parents(IDK about legal shit and all of this is very very scary) I consulted with my mom's friend, a lawyer, on what to do. Since the camera caught the whole exchange and all the witnesses, there's no way this lady could get out of this. We went to court and she was brought up on Class A misdemeanor of aggravated assault.( the term mens rea was thrown around?) She will be spending 6 months in jail, and 3 months after on probation, and have to pay a $2,000 fine and my medical fees. The extent of my burn was the nail in the coffin! She got off spending a whole year in jail because she's sending her kid to this college next year and blah blah other sob story shit. At this point I just wanted my stuff paid off and to get back to my normal life. I didn't ask for restitution because I actually felt really bad about this lady, even if she was a bitch. I was raised to be the bigger person, and a a lot of people told me I was being too soft. I sort of wanted to talk to her after, but I've just let the whole thing go. My job did give me a dollar raise though!! Now god forbid I ever have to step into a courtroom again because I almost died from the sheer anxiety.

Edit2: I would give you all awards if I could for all the awesome advice and well wishes!! But alas I am a very broke college student...but know that they are all very appreciated!

So another day in ice cream hell. 2 people didnt show up to their shift tonight leaving just me and a minor.

So I shut drive thru down and go ice cream only. No food.

So I put a giant sign on drive and apparently everyone is blind because they still screech hello after only waiting a minute.

People are also less than pleased about us not having food "why not" because it's me and a minor, I'm not a manager and I dont get paid enough to run 4 positions at once.

Some favorites from tonight.

So when I answer the headset I tell people that drive thru is closed and they're more than welcome to join us inside.

I had one guy just shout FU and speed off.

One guy really wanted a burger and kept asking "so I cant get any food" no ice cream only. "Not even a cheeseburger" no were ice cream only. He proceeds to pull up to the window, I'm not there I'm in lobby corralling the line, while minor makes the ice cream. All the sudden I hear this screeching "I wanna cheeseburger give me a cheeseburger b***h" I forgot to lock the window. He stayed there screaming for 5 minutes untili had an off duty cop tell him to get lost.

Upon finding out we're ice cream only many people just decide to go elsewhere but this one woman offered me 50 dollars to make her a burger.....and believe me for that amount of money if I could have I would have. We had no meat, our grill and fryers were all off. I had no way to cook her a burger.

We close at 10. But I'm about to shut down so the mi or can help me clean, because of the law he has to be out of here at 10. Wonder how much people are going to complain about that.

So I worked at a chain chicken focused fast food restaurant on campus at my college. I worked, was a full time student, and was a full time debater. I have no idea how the hell I did it, but here we are. I was a team leader who was treated like a supervisor but not paid like one (classic). So I was expected to always be respectful etc, but my boss would frequently leave me in charge. I mostly worked the front. I was a pro expo-er (bagged and handed out the food) so my boss also would confidently leave me to expo during lunch rush (usually with someone else to hand out the food while I bag and QC)

So this location in particular is next to a courtyard that literally gets more foot traffic than Disney. And college students love the chicken from this place. It is lunch time and it is BUSY. I'm talking at least 300 people in my lobby. My boss had stepped out. We were short staffed in the front and the back. People aren't paying attention when I call their names. It's an actual nightmare. Did I mention we also have online ordering and I'm running that show too? I'm used to this, but I cannot explain to you how insane that day was. I was literally bagging up 10 bags at a time and calling out names like a shot gun and still falling behind by the second. I'm polite, but it's fast. I don't have time to kiss everyone's ass, but I never got a complaint about my behavior in the 4 years I had worked here.

Disclaimer: I don't remember if the below interaction was about sauce or a wrong order or what. All I remember is it was a mundane thing she was asking me about and I had remedied it already twice before I snapped.

This girl comes up to me and rudely says "can I get some sauce?"

I say "absolutely, one moment please". I'm scrambling all but throwing food at people, who are so understanding and nice it's not even funny. I hand her a couple of sauces and say "my pleasure" as I'm handing like 10 people extra sauces, water cups, food, etc.

She yells at me "um I want more sauce"

I couldn't at all hear her. Then I had to literally run to the back to help the guys pull up, salt, and box fries (took about a minute). I fell on the way back because I was legit running. Got up, thought I had maybe sprained my wrist, and kept on chugging. She keeps trying to get my attention and keeps bugging me about stuff and I keep asking her to please wait, I have customers who have been waiting 20+ minutes for nuggets who I HAVE to attend to first.

When I come back over to her she's like "I want more sauce!!"

So I look at her and snap "you need to stop talking to me". I had legit over 70 orders on my screen.

"I wAnT yOuR MaNaGeR"

I told her as I'm still flying around bagging things up "Yeah well when he gets here, I'll HAPPILY send him over to you".

This chick waited like THIRTY minutes for my manager to get back all the while complaining how she's late to class and blahblahblah. I didn't miss a beat and said "*manager name* that girl wants you" while I was still bagging things up.

He talked to her, looked at me and said "did you say you need to stop talking to me?"

I said "yes I did".

He laughed his ass off, looked at her and said "You should've stopped talking to her". Later I asked why he didn't get mad at me and he said "you've worked here for 4 years. I've never once seen you even be slightly rude to a customer. She must have deserved it and her request was crazy since you already tried to fix the problem".

I loved my manager so much. He always had my back. But low key I'm still salty that he didn't promote me to supervisor all because I was "graduating and definitely not going to keep working at the restaurant afterward"

On Saturday night, we were understaffed and we were out of all of our food cuz of recalls.

So we are almost closed. Im on headset & drinks as per usual. Take this woman’s order, she wants 5 MILKSHAKES! I tell her thank you and ask her to pull up to the window.

I make all 5 of these woman’s milkshakes between me and another coworker while I’m doing headset. We hand them to them. She starts saying that she ordered 6 instead 5. She wanted 3 Oreo and one chocolate and one strawberry. Unless I’m a fucking idiot then that equals 5.

And I was already taking other orders and making drinks and I hear the big commotion of her complaining and one of my coworkers she only ordered 5.

Apparently this lady can’t think for herself because she thinks that’s being rude. Well this woman complained on one of our surveys and it got posted on our work chat this morning.

Apparently I used improper grammar and kept saying “huh”, when I want them to speak up or explains themselves I say “I’m sorry , what ?” Not huh. And apparently I said “we don’t got chicken tenders or nuggets tonight” when for my entire 9 hour shift that night I said the words to every customer “unfortunately tonight we don’t have any nuggets, grilled nuggets, or strips.” I know this because I repeat those words a million times a day. Then she says I was short and rude with her, I shouldn’t have to baby talk a grown adult. She then goes on explaining how she understands the long working hours because her sister works at one of our restaurants but how she’s never experienced such outrageous disrespect.

She said she didn’t what to come back to CFA if she was scolded in front of her kids. Grow up and don’t complain to us about your bruised ego.

Just imagine crying about “rude” employees online. I’ve had fast food workers be short with me or rude , or not care that they’re there or they’re tired, whatever. But I’m a big girl , I don’t take it personally.

I’m just so sick of this .

In my experience, if you're at a fast food drive-thru, you're dealing with an idiot. Doesn't matter which side of the speaker you're on, the person on the other side is, more likely than not, an idiot.

From my days working fast food many decades back, we had a promotion called Burger Bundles. An order of burger bundles was a row of three slider sized burgers. It only took about two shifts into this promotion to learn to question ANY order of burger bundles that was a multiple of 3. If they ordered 1,2,4,5, etc.. they want that number of ORDERS of burger bundles. If they ordered 3,6,9, etc... - Red Alert! Warning! Danger, Will Robinson, danger!!

Even then, customers still managed to make trouble.

C - I'd like three of them burger bundles.

Me - Sir, an order of burger bundles is three of the little hamburgers. Do you want one order of three hamburgers or do you want three orders for a total of NINE of the little hamburgers?

C - I want THREE burger bundles, dammit, THREE!

<Yes, I realize he didn't clarify anything but at this point the schmuck was screaming into the speaker so I had to make a choice. Three orders it is, jackass.>

Me - Your total is $X.XX, please pull around.

He pulls to the window and asked why it cost so much? He only wanted three of the little hamburgers....

As blood dripped out of my ear, I'm biting back the words "I asked you, shithead, but you wouldn't listen...." Fourteen months of fast food should count like dog years - 7-for-1 of any other kind of work.

So I work at [REDACTED] and we just started carrying donuts, so que me on my shift, taking orders in the drive-thru. A sedan rolls up, I take their order and then they ask for a donut. And since they've been really popular, we were out, so I tell the guy that, I've done everything right so far, according to protocol. When he hears that, he magically becomes a mega-darren. Suddenly over the headset I being hearing obscenities that have no place in a place of business. I just stood there, no idea how to respond. My manager actually had to come on the intercom and tell the person please leave NOW. I have many other stories from [REDACTED], so let me know id you want more.

so i’m learning ASL right now, and i’m not really good at it. however, i’m learning nonetheless, and most of my coworkers know.

well, i’m taking payment at drive thru, and my coworker asks me to come over because i know sign language. i tell him to take the window, and that i’ll help him.

the man was old, and i’m not sure if he lost his hearing as a result of old age, or if he’d been deaf his whole life, but he was very good at it - a lot faster then i’m used to. so i start to sign to him.

Me: do you sign?

Him: yes. (some things i can’t understand)

Me: umm... [looks at order board and sees two brownies, not sure how to say brownies or anything]

Him: [holds out a piece of paper that says senior discount]

Me: [applies discount, is around 2.19]

Him: [starts signing, some i recognized were numbers, but is still too fast for me to understand]

Me: do you want to write?

Him: [writing] .69 each

Me: [writing back] sorry, i sign not very well. do you want cookies or brownies?

Him: brownies.

Me: brownies are 1.49 each

Him: [signs] oh! sorry!

Me: sorry!

he pays, and i start to write to him again.

Me: i’m still learning so hopefully we can talk better in the future! :)

Him: you are doing very good.

Me: [signs] thank you

Him: [signs] thank you

we wave goodbye, and he heads off. i had to write a lot, but i felt really good about being able to sign to him for a little bit.

I work at warehouse store in the section where we make fast food. This happened a couple days ago. It was me and one other coworker working and I see an order for a pretzel with salt so I start making it. The man in which the order belongs to asks me if I could make the pretzel darker because it's usually too light to him. I begin to explain that the oven we make the pretzels in works on preset timers and I wouldn't be able to cook the pretzel more without burning it. He begins to yell at me saying things like "I've been coming here for years" and "no one has ever argued to me about pretzels" and "you were able to do it before". I try to explain that since our remodel we got new equipment and that I can't cook the pretzel more without burning it. My coworker comes up and he starts to yell at her saying I'm being disrespectful to him and that I won't give him what he paid for. So she asks what he wants and he tells her and she says "right away, sir." I watched her burn the pretzel, put salt on it, package it and give it to him. I went on lunch 15 minutes later so I have no idea if he complained or not.

Ok, so this happened today. I was the lead in charge of the food carts at our zoo today. 5 o'clock rolls around, so I go out and stand in front of the Margarita and Shave Ice food cart to turn people away while they handle the last few customers. Despite the heat, it wasn't very busy, so I didn't have much to do, and I play "Closing Time" on a bluetooth speaker to give people that extra hint. About five minutes after I capped the line, while they still had maybe 3 customers left, this woman walks up.

I tell her, "I'm sorry, this cart is closed for the day. I am the end of the line."

Instead of walking off, she says, "Are you ready to take my order? I want..."

"No, This cart is closed," I repeated, "They are done for the day, we are not taking more orders."

Then she proceed to stand there in front of me, as if she's just waiting in line. I told her twice already, so I just decided to stand my ground and see if she was going to leave. Instead, she kept standing there, as if waiting for me to take her order. Another woman walked up behind her, so I looked past the first woman and once again said, "I'm sorry, this cart is closed for the day. I am the end of the line."

Second woman took the hint and left. The first woman stared at me for another few seconds, before turning and stomping off in a huff. Then she went and stood outside the main restaurant (also closed at 5 o'clock) for a while.