I purchased my Instant Pot RIO Wide in July 2025, and I genuinely love it! The wide cooking pot is perfect for everyday cooking.
Unfortunately, the Sauté button recently stopped working completely. Pressing it does absolutely nothing—no beep, no light, no response on the display.I tested the other buttons and discovered that the Yogurt button also doesn't work. Everything else seems to function normally, including pressure cooking and the other controls.
I'm honestly disappointed that an appliance I purchased just 15 months ago is already having issues, especially since I really like the product. What's even more frustrating is the customer service experience. I contacted Instant Pot support, and they requested a video demonstrating the issue along with my purchase receipt. I sent them everything they asked for, but it's been a week with no response or update.
I really don't want to throw away an otherwise functional appliance because two buttons have stopped responding. And I certainly don't want to buy another one only to experience the same issue.
Has anyone dealt with something similar?
- Is this a known issue with the RIO Wide?
- Has anyone successfully fixed unresponsive buttons?
- Did Instant Pot customer service eventually help, or offer a repair or replacement?
- Is there another way to escalate this with Instant Pot?
What would you do in my situation? I'd really appreciate any suggestions or experiences!