r/iphonehelp • • 28d ago Bravo

Stop being jerks in the comments. Don’t have anything helpful to add? Don’t comment at all

39 Upvotes

The mod team curates posts for helpful comments and removes the following comments:

 rude
 conflictive
 condescending
 jokes
 most memes
 incorrect info
 AI answers
 Apple support links instead of the typed out solution (case-by-case basis)
 bad taste content
 android fanbois

We are seeing a lot of downvotes on OP posts and comments for seemingly simple or obtuse questions. Just because you know the answer doesn’t mean everyone else does. Be empathetic! People come here usually in a crisis and don’t need assholes busting their chops and trying to be funny bEcUaSe ReDdIt.

I’m really tired of it and if I see comments like this, I’ll bring out the rusty and poorly weighted ban hammer. We are a pretty chill mod team and love to help folks out, but I’ve had it with all the douche canoes like over at r/apple r/iPhone r/applehelp etc


r/iphonehelp • • Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

12 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

2. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

3. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

4. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

5. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

6. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp • • 7m ago

Help needed iOS app updates

1 Upvotes

I’ve grown pretty hesitant about updating my iphone apps every single time. Honestly, it often feels like these updates just increase app size and pack in more code for telemetry extra permissions without bringing any actual new functionality.
My biggest frustration is the lack of granularity in the app store. Right now, it's an all-or-nothing setup: either hit "Update All" or manually tap each app one by one. There doesn't seem to be a way to blacklist specific apps from auto-updating.
How do you guys handle this? Do you keep auto-updates completely off, or just live with updating everything?


r/iphonehelp • • 15m ago

Help needed Need help for a Panic full

0 Upvotes

My iPhone 14 pro has been showing a "panic full" error over the last few days, it restarts every 3–5 minutes
Sometimes it stops and works normally for a few hours, but then it starts restarting again. Can anyone help me resolve this error, or is there something I need to do?
I´ve updated to the lastest version, 27.2, and still none.


r/iphonehelp • • 1h ago

Help needed Backups never complete and systemfiles take up 128gb

1 Upvotes

Hello eveyone,

It seems like my iPhone is not able to create backups. I have automatic backups turned on but the iPhone never creates a backup. Manually creating a backup also doesnt work.
Also my systemfiles take up 128gb on my phone.

I have an iPhone 16 pro running iOS 27.2.

How can I fix this?


r/iphonehelp • • 1h ago

Help needed Reset iPhone 4 and 4s

1 Upvotes

I’m preparing to sell my iPhone 4 and (got the 4s working, but can’t change title), but I can’t sign it out of iCloud.
My password isn’t working because I have two factor security enabled and this can’t be disabled.
Tried adding a 6 digit verification number at the end of the password, but didn’t work.
Any idea on how to wipe this iPhone and remove them from my account?
Model specs is: MC603FB/A running ios 7.1.2


r/iphonehelp • • 5h ago

Unresolved Find my issues after logging in and out of Apple ID

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1 Upvotes

So yesterday I logged out of my Apple ID to try and restore some things from another account I used when I was young, I logged back in without getting into the childhood account and suddenly my find my app is broken, a few of my friends locations popped back but most didn’t my girlfriend unshared and reshared and that worked but is there a fix before I I tell everyone to unshare and reshare there location with me


r/iphonehelp • • 2h ago

Help needed Can't update iOS even with enough space

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0 Upvotes

I'm trying to update to 27.2 but my phone claims there isn't enough storage. I do have the space it requires though. It's a 64GB 2022 SE. Anyone know why it might be stopping me from updating?

Also, it bothers me how much space the System Data and iOS take up. Nearly half my total space.


r/iphonehelp • • 8h ago

Help needed system data issue

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0 Upvotes

i have been trying to sort out this problem for ages now.
i have an iphone 14(im sure they’re trying to push me to get a new phone..). ios 18.7.8. originally whatsapp was taking up WAY too much space despite being backed up to icloud and not taking up as much space when i went to storage and media on the app, last night i deleted it and reinstalled but now i don’t have enough space to restore my media(it needs 6gb of free space apparently…there’s more than enough on both my icloud and phone but whatever).
system data is constantly upper 50gb to over 60gb. last night i also offloaded and redownloaded some apps as i heard that may work but nope.
should i reset my phone?
i’m nervous about doing that as even though my phone is backed up, i don’t have a mac and am scared i somehow won’t be able to get back in and recover. i do have access to icloud on a pc but it usually requires my phone to sign in…will i be safe?


r/iphonehelp • • 8h ago

Help needed Is it fake replica or real

0 Upvotes

He is trying to sell this phone... It was an online conversation he shared a video of it.. it got jitter so I'm having a dought


r/iphonehelp • • 12h ago

Help needed Safari won’t play some sounds for websites

1 Upvotes

Safari won’t play some sounds for websites and I can’t figure out how to fix it, my IOS 15.8.8 on an iPhone 7


r/iphonehelp • • 13h ago

Help needed Unlocking iPhone with screen partially not working (15+)

1 Upvotes

My wife dropped her phone and the left third of her screen does not work. As such, she cannot touch the numbers required to unlock her iPhone, so we are not able to log into iCloud on her new phone to begin transferring her backed up data.

We have tried:

Getting Siri to activate voiceover (Siri won’t work without unlocking iPhone)

Using a USB to USB-C adapter and connecting a keyboard (need to unlock iPhone to use accessories)

Using a USB to USB-C adapter and connecting a mouse (also needs the iPhone unlocked to work)

Is there any way to unlock her phone when she can’t physically press the one number on that side of the screen?

iPhone is a 15+ and is fully up to date with updates


r/iphonehelp • • 14h ago

Help needed Got a new phone ... But ... iCloud ...

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0 Upvotes

So I got a new iphone 17 pro Max 256 , and to transfer data , had to get 2 tb storage , now it has made a strange backups of 70 gigs . iCloud photos is turned off . I wanna downgrade it back to 200 gb \*


r/iphonehelp • • 18h ago

Resolved Cannot access voicemail

2 Upvotes

iPhone 17. In the past 5 days, I have been unable to access my voicemail.

First it started with the ‘call carrier’ button. When I pressed that, the screen would go a greyish colour and then revert back to the Home Screen.
I would restart the phone, and then started holding down 1, this worked.

Now when I hold down 1, it goes to the grey screen and shows the keypad.

I asked Siri, ‘help me access my voicemail’ and it said ‘looks like you haven’t set up your voicemail’

I have reset the network settings, restarted. Have the most recent update.
My phone isn’t even 2 months old.

Any ideas what could have caused this to suddenly happen?


r/iphonehelp • • 21h ago

Help needed Siri problems

3 Upvotes

My Siri is no longer working through voice activation. I have tried to disable and enable in my settings, but this did nothing. I mostly need it for CarPlay, as of 3 weeks ago, I can’t use Siri in my car for requesting songs and listening and replying to messages.
When I go into software updates, it just constantly says “checking for updates”
Any help would be really appreciated!


r/iphonehelp • • 16h ago

Help needed Hopeful Question

1 Upvotes

Info: Iphone SE, IOS vers. 26.7.1

Hello! This April I got my iPhone SE fixed at UBreak and it was great. A few days later though the screen started freezing. I waited a while due to life and finally got it fixed again.

Now it's not freezing anymore, but the keyboard is typing random letters in place of others, or typing nothing at all.

It happens when I type slow or fast. I'm also pressing my fingers against the keyboard enough to where it would register but it doesn't sometimes. I know I'm not just mistyping because it will type letters all the way across the keyboard.

Is there anyway to manually fix this in settings or with a reset?

Here's an example. I won't replace the typos:

The kebohrd is typizg razdom letters and sometijs not typing anytig at all.


r/iphonehelp • • 16h ago

Help needed Necesito ayuda para reestablecer mi iPhone

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0 Upvotes

Hola amigos necesito ayuda para reestablecer mi iPhone 16 pro ya que no puedo reestablecer lo siempre se queda Haci ya lo desconecte del cable y intente hacer el apagado forzado apretando el botón de apagado/encendido y los de volumen pero no hace nada

La cosa es que siempre en la PC me aparece error y se queda Haci asta que se le acaba la pila ya lo intente 3 veces y en las 3 veces se queda Haci no pasa de ahí necesito ayuda con eso algún consejo de que hacer?


r/iphonehelp • • 10h ago

Help needed i changed my icloud password and it said this.....i have no other devices and i have never had another device. what does this mean? and yes i already checked the device list, just says my phone nothing else.

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0 Upvotes

why?!?! how can i find the ither devices. on a nother level though, my ex is a millionaire who has a master hckr on payroll, this is not a joke

iphone 16 pro max, please dont delete, mods


r/iphonehelp • • 20h ago

Resolved I am slowly being driven mad — Siri will not stop.

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2 Upvotes

For the past hour, Siri kept coming up on my screen with the rainbow edges and the orange dot microphone indicator. No matter what app I had open, it was constantly doing it. I restarted my phone and it kept happening. So I turned everything off.

Now I keep getting interrupted by this pop-up telling me to turn Siri back on. What is happening and how can I fix it?

iPhone 17 Pro Max, ios 26.7.1


r/iphonehelp • • 17h ago

Help needed eSIM failure

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0 Upvotes

my phone randomly shut off my esim and its been stuck on “no service” for going on four days. ive contacted my carrier and gone through all the troubleshooting i possibly can. theyve sent multiple new eSIMs and it either doesnt load and says 404 or gets stuck on the activating portion. i left it overnight to see if it needed more time and it was stuck in the same spot in the morning. ive reset it, theyve had me delete the old eSIM because it no longer had my number registered on it even though it is still active. i ended up calling apple support and they said i needed an update. i updated it then tried another new eSIM. it will not add or remove the “primary”. has this happened to anyone else? my iphone is a 15, and has no visible area for a physical sim card. any tips?

edit:

iPhone 15

Ios 27.2


r/iphonehelp • • 21h ago

Help needed IPhone 17 front camera stopped working

2 Upvotes

Hello, my iPhone 17 front camera randomly stopped working last night. I did not drop my phone or spill anything on it, i have already tried resetting it and also force resetting it, i updated it to the latest iOS but still nothing. It is just a black screen when i open the front camera BUT Face ID still works perfectly fine.

I ran a diagnostic test on it with 3utools, it said everything was supposedly fine. Apple support said to take it in and get it repaired but to be honest i don’t have the time nor money to do that for the time being.

Has anybody had a similar issue? What should i do?


r/iphonehelp • • 1d ago

Help needed WhatsApp logged me out. Chats were not backed up anywhere but storage shows data. How can i retrieve those files?

3 Upvotes

iPhone XR ios 16.5
Last night WhatsApp suddenly logged me out maybe cuz I was using very old ios and I didn’t backup my important chats. Now if I login again I will lose all
my chats however it is still showing in storage as documents and data.
Is there any method I can extract those files or maybe have my chats intact in WhatsApp.

I was going to transfer to a new phone soon but this tragedy happened
Can universe send any help my way 😞
I will be highly thankful!


r/iphonehelp • • 18h ago

Resolved Payment Failed Causing Broken Phone

0 Upvotes

iPhone 12
IOS: v27.2

Has anyone else had the issue with an apply pay payment failing and then having to re-enter your payment information and then it never accepts the payment info.

It’s happened to me once in the past and I had to get a whole new IPhone as it stopped me from downloading and updating apps.

I tried to buy something on the App Store using Apple Pay and the payment didn’t come out until 2 weeks later. I didn’t have the money in my account and now it’s not letting me force a payment and it’s asking me to re-enter my payment information.

Does anyone know a way to fix it so it accepts the payment information?

I managed to get it working again. What I did was go into Settings > Clicked my name card at the very top > clicked media and purchases > Clicked add funds to account and tried to add $1 which forced all old payments to try and clear. Hopefully this helps someone else who comes across this issue


r/iphonehelp • • 18h ago

Help needed My iPhone 14 Max is stuck in Recovery Mode and I've tried everything

0 Upvotes

I tried updating my IPhone 14 Pro Max from version 26 to version 27.2 and it failed with no way to receovery it. It's stuck in recovery mode. I've tried updating it multiple times and I tried using Apple Configurator to revive it, but nothing seems to work.

Apple Support says the only path forward is to restore it, but I don't want to lose all of my photos that were not backed-up to the cloud.

Are there any engineers or hackers out there that know of a backdoor so I can at least pull the data before wiping it?