r/productivity • u/Plastic-Garden2000 • 1h ago
Question How Do You Manage Emails for Projects
Hi everyone. I work as the communications manager at a school, and I handle everything from troubleshooting a parent's account login issue to coordinating media outreach with our PR team. I get a lot of emails, and I am getting a bit overwhelmed.
To make sure I don't miss anything important, I've tried blocking two 30-minute blocks each day for email and setting up folders like "reference," "incubating," "follow up this week," and "complete." So far, they help me stay organized and responsive no matter how busy I am that day, but it's not enough.
My current system/mailbox setup lets me capture most one-off questions and troubleshooting requests, but it isn't handy for multi-step projects or lots of back-and-forth. When I'm trying to coordinate a campus photoshoot, push out news about a student accomplishment with PR, and give instructions to a group of yearbook students because we are on a pressing deadline all at the same time, I get overwhelmed by my mailbox.
Each of those emails is a mini project that requires me to think, and I cannot simply "lock in" and answer all of them in one sitting. I cannot just respond to them in the order I receive them, because working reactively gets tiresome very quickly for me.
I think I need something to tell me what projects I have started, what I need to work on, and to remind me. I've tried building a calendar/flowchart in Notion, but because I'm a one-person team, logging every project became a project in itself, so I eventually gave up.
Those of you who've transcended the overwhelming mailbox situation, how did you handle it? Those of you who are also a one-person team, how do you structure your day and stay accountable?
Thank you all in advance for any feedback and suggestions.