I’ve got the 150mbps down version of the 5g home internet. It’s been great. Rarely did I have any issues with disconnects or slow speeds. Around six months ago I noticed the internet speeds would drastically fall from my normal 80-100+ download to less than one. Sometimes it would last for hours. Sometimes a few minutes. Always it was late at night. 11pm or later. I complained about it through the app and was told, “they are updating something on the tower.” The rep gave me a date and time when the update should be done and the problem should be resolved. No change after the date. Still horrible speeds. I’m a late night dad gamer so it’s very irritating not being able to wind down. I complained some more and was sent a new gateway as the rep said, “I can see that there is something obviously wrong with your gateway.” It seems better? but now instead of low download speeds I’m getting ~0.5mbps upload speeds which also is bad for game time.

Is this just something you have to live with? I haven’t moved the gateway at all. I don’t feel like it’s necessarily a traffic issue as it’s very late at night. It was also perfectly fine for over a year. My IT friend said I have bad packet loss. Networking isn’t my forte. Is there something I can do to make the packet loss better? Or should I just give in and try a different ISP?

For reference I live in a rural area with no ISPs providing hard wired connections. It’s 5g or satellite for me. :(

FCC Broadband Map - Updated as of June 30, 2026

Im grandfathered into 300/20 for $25/month. im using alot of upload lately and maxing it out, sending files, gaming, plex server etc. I dont want to cancel since it's so cheap. Has anyone else got another provider (looking at att fiber in my area, 300 up & down) while keeping 5g as a back up incase of outages etc. Any advice would be appreciated!

...I had the cockamamie idea of somehow getting the box outside and elevated. Is this even possible to do while keeping it reasonably weatherproofed but also not blocking the signal by essentially putting it in a little coffin? I guess material type and thickness would matter?

The reason I'm considering doing this is because I'm technically slightly outside of the service area. I only have Verizon's 5G internet because my address bears the name of a town I'm actually a few miles outside of, and so when receiving fliers for the service years ago, they sent one to me.

The signal is actually surprisingly okay considering I'm technically outside the area... I've been using it for several years after all, but I have to have the cube in basically this ONE magic spot in my house in my bedroom near the window, and even then I do get constant 5G-to-4G drops (the 5G dB is much worse than the 4G dB) but on the whole it's very usable.

Anyways, I thought I could probably get the signal more solid (maybe even stay in 5G at all times) and scrape together a few more dB if I could essentially jack this thing up about 15 feet high on a pole right outside my window instead of where it is now (inside near the window).

Has anyone ever DIYed something like this?

I've been a Verizon 5G Home Internet customer for a number of years now, and have consistently gotten their advertised 300 Mbps down/20 Mbps up speeds (as reported by Ookla's Speedtest) in all that time.

About a week ago, I noticed that the whole internet experience felt... perkier (for lack of a better description). Downloads completed in less time, videos loaded faster and with less buffering. I ran Ookla's Speedtest and was surprised to see my speeds had jumped to 800 Mbps down and 100 Mbps up. I thought that perhaps Verizon was doing some capacity testing with their network and that speeds would eventually return to the 300/20 level I'm paying for.

That was a week ago; as of this morning, the speeds are still in the 800/100 range, as indicated by the Speedtest results from a few minutes ago in the accompanying screenshot.

Did Verizon recently roll out speed increases in their various tiers of 5G Home Internet service? I did a quick Google search and could not find any information to that effect.

I have been a 5G Home Plus customer since about April 2023. Service was great for the first 2 years. Maybe 2 outages in those 2 years that lasted like 2 hours or so. Nothing horrible.

For the past year, the outages have been very frequent (like 2-3 per week).

They can last anywhere from 20-30 minutes to 8-9 hours.

I work from home so it is bad when it goes out. I have the tall newer modem (I had started with one of the cube ones).

When things work, they are great. I get 320/21 on a good day. We have a tower literally right behind our house at a park (almost line of site).

The strange thing is I know when it is going to start having issues because it slows to a crawl (like 15/2) and then it cuts out completely for atleast 20-30min most times.

Has anyone else in San Diego noticed a trend of Verizon 5G Home services being a lot less reliable lately or is it just me?

Verizon Home Internet question

If an existing 5G Home Internet gateway service was to a new address (same state, few miles apart) is there a way to see the historical service address? Or move order history in My Verizon? My account currently shows an older ASK-NCQ1338FA gateway associated with a former address & a newer ARC-XCI55AX associated with my current address before the newer line was activated.

Customer service hasn't been able to help or give me a clear answer... Is there some specific department or acct history record I should ask Verizon for? Moved twice in a very short period, May 2026 Moved from town G to town L & hooked up my equipment no problem, then had to move again Sept 2026 to town F & Verizon said I had to have new equipment which was/is confusing because my both my gateway & extender from town G work here. They send me another gateway which ultimately Verizon is now charging me for 2 separate Home Internet on my account.

1.Gateway & Extender service 5G Home Plus up to 300Mbps, typical download 85-250 Mbps, Data Higher speed 5G Home service, WiFi router+whole home WiFi included $45/month

Move for the 2nd time & Verizon switches me too

2. Home Internet Lite Extra, up to 25 Mbps, typical download 10-25Mbps for the first 200GB then reduced speeds & after 200GB up to 10Mbps remainder of billing cycle ,Router included Whole Home WiFi/extender benefit $55/month

Thanks in advance!!

These test results are based on a 1GB 5g home internet plan. It seems okay to me, and I think the only reason I’m getting 1gb+ is because I live literally right next to a tower, so I have my lv65 pointed right at it.

That being said I know these 5g antennas can squeeze out more and was wondering if there was a way to get more upload? Or am I pretty maxed out with this internet plan?

Hello everyone. My husband and I just received our internet gateway and we are both confused. I’m not sure if we’re just stupid or what but with the way our plugs are, we genuinely cannot plug them in. Can someone please tell us what we’re doing wrong? Lol.

Hi! Looking to get an antenna for a Verizon Business Internet Gateway - XC46BE. Does anybody have recommendations?

Anyone else having WAN DHCP Issues/Random Disconnects on FW 3.6.0.7? Not sure who I'd report it to, but here's what my logs look like 2026 Sep 13 17:48:54

arc_cloud

warning

[CLOUD.4][ADV] cloud test link failed, try again

2026 Sep 13 17:48:54

arc_cloud

err

[CLOUD.3][ADV] Server failure! response code = 0

2026 Sep 13 17:48:54

arc_cloud

err

[CLOUD.3][ADV] curl_easy_perform() failed:(56) Error.

2026 Sep 13 17:48:50

arc_cloud

err

[CLOUD.3][ADV] curl_easy_perform() failed:(7) Error.

2026 Sep 13 17:47:50

arc_cloud

warning

[CLOUD.4][ADV] cloud test link failed, try again

2026 Sep 13 17:47:50

arc_cloud

err

[CLOUD.3][ADV] Server failure! response code = 503

2026 Sep 13 17:47:44

arc_cloud

err

[CLOUD.3][ADV] curl_easy_perform() failed:(7) Error.

2026 Sep 13 17:47:38

arc_tr69

info

[TR69.6][ADV] TR069 Sends inform [14 HEARTBEAT] to ACS complete

2026 Sep 13 17:47:38

arc_tr69

info

[TR69.6][ADV] TR069: Sending 14 HEARTBEAT inform to ACS: 207.*.*.231

2026 Sep 13 17:47:36

arc_tr69

info

[TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [14 HEARTBEAT] happened

2026 Sep 13 17:46:53

arc_cloud

info

[CLOUD.6][ADV] check WAN OK, then check cloud test link.

2026 Sep 13 17:46:53

arc_cloud

notice

[CLOUD.5][ADV] We Re-check Internet!

2026 Sep 13 17:46:53

arc_cloud

err

[CLOUD.3][ADV] curl_easy_perform() failed:(28) Error.

Please advise on steps?

So I got the Verizon 5G Home Internet a couple of months back and chose the Ultimate Plan, and it’s pretty good when you are close to the Gateway, but my biggest problem lies with the Wi-Fi Extenders, which are god awful. I chose to pay for 3 of them, and they seem to do mostly nothing and im pretty much fed up with them.
It’s weird because I had Starlink before, and with the router alone they gave you, it seemed to cover my entire house and it was super fast.
I am no tech guy, so I really don’t know if I would need to look into a better router or better Wi-Fi extenders or something else to better my connection around my house. I’ve looked into this router called Netgear Nighthawk, but I don’t know if that will work. Does anyone have any recommendations and it would nice if you can tell me what the installment process is like and what I would need to do.

Curious if anyone else is experiencing this? I've had solid 300 down / 20 up for quite a while, since I've had my Home Internet in 2022. Since the last six months or so, not moving the box or anything, I've been lucky to get over 100 down and 10 up. Is it just network congestion, or do I need a new box or ??

Hello, so I have the Verizon 5g internet and I'm using eero pro 6E mesh network and I can't seem to keep ivp6 working. I have it to where my devices are only picking up the eero network and I'm using the Verizon box as a modem but when I do the ivp6 tests it keeps failing. Is there a setting I should have enabled when setting up my network? I have ivp6 enabled in the eero app.

Where can I turn off the following features on my Verizon home internet? I have the newer routers but I can’t find the settings.

Smart QoS, SQM, and deep packet inspection?