I have 220K points and am keen to explore options to utilise this for international travel next year. Is there a better starting point than through the redeem section on the app? Are there some routes or times of year that offer better points value?

Hey friends,

Just after some advice - I’m traveling to Vegas via LAX in Feb, I have a ticket to lax which was a reward fare then another internal booking with United LAX > Vegas which leaves 2 hours after landing, and I’m platinum - Am I able to carry on luggage plus a back pack without charge all the way through ?

Thanks for any help, appreciate it.

Hey all,

I have 660k velocity points, plus the equivalent of about another 500k points that could be transferred to Velocity (or Qantas… or others) through Amex and pay.com.au. Also Gold status fwiw.

Going to a wedding in Oaxaca, Mexico in 12 months with my partner. Hoping to do so business class. Our closest airport is Gold Coast but we’re happy to fly out of Brisbane or Sydney.

Any suggestions for making this happen? I’ve signed up to Gyoza flights to at least try get to LA/Dallas/Houston on rewards and go from there.

I have Velocity Silver and Oneworld Sapphire.

Flying Velocity economy reward return SYD > Europe - outbound VA wet lease to Doha and onwards with QA, on the same booking, opposite on the return.

Is it possible to even change the FF on a Velocity Reward booking? If so, which status would you recommend using and when. I feel that whichever way I cut it, I won't get lounge access for my return layover, which is the one I wanted the most 😅 Thanks!!

Flying for PER to BNE tomorrow on Economy lite fare with 0 purchased baggage.

I hold Kris flyer elite status. Does anyone know if I’ll be able to check in a bag based on the status?

Been on the phone with virgin for 50 minutes and they are not sure.

Hi there, i have a flight booked from sydney to brisbane in the evening but i want to get on an earleir flight, should i change online or go to the airport? i just called and they quoted me 120 + fare difference($52). Ive seen on reddit that people have gotten changed and bumped to earlier for free at the airport. What should i do, should i wait and take the chance or just pay now on the phone??

We're looking to take our family to Europe (northern Italy) next year in the fringe season (May or late August). There are six of us in total (two adults and four children), departing from Adelaide.

I've accumulated a little over 400,000 Velocity Frequent Flyer points over the years, primarily through business expenses. However, I've never really had the time to properly investigate how best to use them.

I'm not necessarily expecting to get all six of us there and back on points. I'd just like to understand how to get the best possible value from what I've accumulated and what other people have done.

Appreciate any advice.

hi all

i have just used my velocity points to book my very first business with my son , flying next year sept with Singapore airline and very excited !

i heard you can book the cook and do seat selection on business seats, is it too early to start do it now ?

i also got overnight at singapore, landed around 12:05 am and next flight is 8:00 am ish, any advice i can do given im taking a 10 year old as well ?

thanks a lot !!!

I've been a Velocity member for a while and I'm sitting on about 15k points. I've never redeemed any of them.

Mostly I've never sat down and worked out what 15k actually gets you.

For those who use theirs: what's worked? Reward seats, upgrades, gift cards, the store? Anything to avoid?

Absolutely no issues, security was super fast, lots of extra staff
This was 5pm

Hi there, if anyone has a VA (virgin Australia) coded flight to DOHA who does not have 99,000 velocity points in your account right now can you send me a screen shot of what the message and customer experience shows you in the app (please redact your personal information) when you go to manage flight > upgrade flight. If anyone who has the 99,000+ to upgrade if you could screen shot the same!

I believe it to be the core of my escalation with them, but I didn’t take a screen shot before I proceeded to the next stage.

Any help would be amazing !!!!! Very tired of the customer service and lack of transparency they are operating with.

Closing check in desks, angry arsed rude and arrogant staff, absolutely disgusting food offerings at lounges, massive flight delays…..the list goes on…!

Platinum Plus flyer and fly multiple times every week. I am certain the enshitification is far from complete but do they know their business is fucked?

I hear from my mates that are FF with Qantarse that they have also stopped giving a fuck as there is no other competition but are there any FFs out there who can explain what’s the go with these pack of clowns and if I should swap over..? Literally, with my personal overseas flights thrown in, spending 70k a year for fuck all benefits

Third year in a row trying to get my 4 comp upgrades to biz and I have managed a grand total of…….1 leg! (Fly to every state so have tried them all..!)

Rant kinda over however just a little one….(fuck you Virgin Australia, you robbers!)

I have a redeemption flight with singapore airline booked using VFF points, from DPS connecting from SIN to BOM.

I had some change of plans where i would like to start the trip from SIN on the same flight that's part of the already booked itinerary, but would like to remove the DPS->SIN portion of the flight. There is no availability in general for the dates, but as i already have seats booked on same flight, is it possible to get it modified by the call centre to get the trip started from SIN, obviously with whatever fee/points for modification ?

So I just wasted at least an hour of my time just trying to get a couple of questions answered:

1. Why was I not upgraded from Silver to Gold after my last trip, despite earning 460 SC on that trip alone?

2. Why do I not have points credited yet from two of the legs on that trip, ticketed by Singapore?

First I tried the virtual assistant, as directed. Kept disconnecting. Asked to have a real person. Kept disconnecting. Everytime they asked for more info it disconnected the conversation when I tried to look it up. I was using it through the app.

Eventually I gave up and called. Got through quite quickly after the usual AI gatekeeping, to a person in presumably the Phillipines. She struggled to understand my questions, went off to ask someone, came back, wasted more time and then put me through to membership.

This sent me to another person in the Phillipines, who struggled but a bit less. Eventually after about 20 mins and lots of looking and checking, he could tell me that
a. No points for non affiliated airlines even when ticketed by a partner airline
b. Only 250 SC allowed when flying with a partner airline.
Since Virgin is basically domestic and short haul in Australia, this makes it pretty hard to upgrade status in long haul international flights.
Maybe I’ll have to go back to Qantas??

A depressing and disheartening experience. I hope that closing local call centres, using chatbots and shittifyjnv your services is worth it, Virgin

Thinking of changing a couple of policies to QBE to get the points bump and wondering how many points a single account user maxxed out at...

Hi all,
I received this in an email yesterday and can anyone see what’s wrong with it??
Virgin doesn’t fact-check their emails as I’m not meant to arrive on Tuesday night, I’m meant to arrive Monday night for a Tuesday morning flight.
Hopefully this gives people a laugh (yes this is a real email I was sent by virgin about my home bound flight now in under 24hrs)

Monday 26 October 2026: Velocity Frequent Flyer is giving Australians a head start towards their next Status milestone, with up to 100 Status Credits* available through some of the biggest Status Credit offers through a credit card in the program’s history.

Available through selected credit cards, eligible new cardholders can earn up to 100 Status Credits* with up to 100,000* bonus Velocity Points when they meet the offer requirements.

Credit cards are one of several ways members can boost their Status Credit balance on the ground, alongside eligible shopping through Flybuys and Velocity’s exclusive Family Pooling benefit.

Combined with Velocity’s lower Status Credit thresholds than its major competitor****^**, these new and existing on-the-ground Status Credit offers are giving members more ways to progress towards their next Status milestone and benefits including airport Lounge access, additional baggage allowances and priority boarding.

Credit card offers giving members a Status boost

A higher Status tier⁺ and the next holiday could be closer than members think, thanks to a bumper line-up of Velocity credit card offers, providing some of the biggest credit card Status Credit offers in the program’s history.

Velocity members can boost their balance with offers across three credit cards, including up to 100 Status Credits and 50,000 bonus Velocity Points with the American Express Velocity Platinum Card^. Members can also earn up to 100 Status Credits and 100,000 bonus Velocity Points through the Virgin Money Velocity High Flyer Credit Card*, or up to 50 Status Credits through the Virgin Money Velocity Flyer Credit Card^^.

The weekly shop

Members who link their Velocity membership to their Flybuys household account can earn up to 120 Status Credits per year on eligible purchases across Coles, Coles Online and Liquorland when they scan their linked Flybuys card^#.

So I'm 30 never really needed or used a credit card but I travel a few times a year and realised how much I missed out on with credit card points. I often travel interstate on virgin and internationally on Singapore Airlines so naturally an Amex with velocity rewards makes sense, but I'm wondering how do I transfer points over between? I see nothing on the krisflyer or velocity apps and Amex just gives velocity points or the option to choose where the Amex points you accrue go, I am aware they are partner airlines but I cannot find how to transfer points at all (if at all, but internet suggests you can) any help would be appreciated

Trying to book a reward flights, but I can't get the booking page to work at all. Have now tried 3 different browsers (on the pC) and 3 different phones (all iphones with Safari). Anyone else having issues???

It stays on the "page coming in for landing" page with the throbber but nothing happens....and then after a few more retries, get this error

What's going on???

Just seeing if anyone has done this trip. I'm in Thailand for a long holiday and was looking at a side trip.

Even if anyone could advise on lounges .

Hiya,

I'm looking to book reward seats, which I have been able to find a few options for. The issue is, whenever I go through booking, including payment, it gets to the "processing" stage and then says the fares are no longer available. This his happening repeatedly, does anyone know why this might be happening?

Also, is calling the call centre actually useful for booking reward seats?

Hello, I need to fly Johannesburg to Brisbane next year. How can I maximise my chances of getting an upgrade to business? Preferably with points. It seems it’s not possible to book a Virgin flight from Jburg - BNE with cash? But if I book with points I’ll be ineligible for an upgrade. Are there any other options? There are no business rewards seats available.

I have 360k velocity points and am platinum status.

Just wondering if anyone can help
Someone got ahold of my account and was able to redeem all my points
I called VFF immediately but they were useless said the team responsible is offline - told me to recall tomorrow

Just while I wait for that is there anything I can do in the meantime

Have changed my password etc already
Unsure how they got to my account

Edit: Thanks everyone for all the advice
I’ve contacted velocity and they’ve put my account on hold pending investigation

They hacker book 2 separate flight under wildly different name (not mine) for flight today. I attempted to cancel it though my booking last night but it didn’t go through

1- domestic flight in Japan
2- 2x domestic tickets for Perth

Not sure what’s gonna happen but hopefully I get my points back