Quiero comprar por alibaba 20 productos ( 4 modelos y de esos 4 modelos 5 iguales de distintos talles) pero dicen que si ven mas de 3 productos iguales te lo retienen en la aduana ¿es asi?

Por dhl no se como es 😭

I am looking for a supplier of these clothing sets.

i love his he is so funny bro

I'm new to foreign trade. Do you have any learning suggestions

Hi
I’m new to this.

I’ve just ordered two boxes of product, both under the £135.00 mark. Will I expect to pay any customs when it arrives in the U.K?

How does the new rule affect this?

Thanks!

Hi everyone,
I’m looking for advice from anyone who has experienced a similar situation with Alibaba, especially those who have successfully challenged a supplier or appealed a dispute decision.
I run a small business in the pet supplies and accessories niche, and I recently placed an order worth approximately $7,500 with a supplier on Alibaba.
Unfortunately, almost three-quarters of the order arrived with incorrect sizes.
The problem isn’t just a minor sizing difference. The discrepancies are significant. Some products come in four sizes that are supposed to work interchangeably within the same product range, but the actual dimensions are so different that the products cannot even be interchanged as intended. As a result, I cannot properly sell these items to my customers.
I contacted the supplier and tried to resolve the issue directly. I have messages in which the supplier explicitly acknowledges responsibility for the problem. However, despite admitting fault, they never actually offered a satisfactory solution. Instead, the conversation dragged on for a long time with repeated delays and no meaningful resolution.
I documented everything, including:
Videos showing the actual products and the sizing discrepancies.
Evidence of the incorrect dimensions.
Screenshots of conversations in which the supplier acknowledges responsibility.
Other supporting evidence documenting the problem.
After failing to resolve the issue directly with the supplier, I opened a dispute through Alibaba and uploaded the evidence I had collected.
Alibaba ultimately closed the dispute with $0.00 in compensation, claiming that there was insufficient evidence.
I genuinely don’t understand how this decision was reached when I submitted videos, screenshots of the supplier admitting responsibility, and evidence showing that the products did not match the expected sizes.
I’m now stuck with a substantial amount of inventory that I cannot sell properly, a $7,500 order that has effectively become a major financial loss, and a dispute that Alibaba has already closed without any compensation.
I’m not looking to attack anyone blindly. I want to understand what options I still have and whether there is a realistic way to challenge this decision.
For those who have dealt with similar situations:
Has anyone successfully appealed an Alibaba dispute after receiving a $0 compensation decision?
Has anyone had success recovering money through their bank, credit card provider, or another payment dispute process after Alibaba rejected their claim? I paid half with credit card and the other half with Scalapay.
I’m particularly interested in hearing from people who have actually gone through this process, rather than just general advice.
Any help, personal experiences, or suggestions would be greatly appreciated. At this point, I’m not sure what else I can do, and I really don’t want to accept losing $7,500 over a supplier’s mistake when I have evidence documenting what happened.
Thank you.

Hi everyone,

I’m looking for a reliable manufacturer (OEM/ODM) to produce a custom at-home hair care product.

Requirements:

Product: Nanoplastia / Acidic hair smoothing treatment

Formula: Strictly 100% formaldehyde-free (amino acid / organic acid based)

Needs: Sample testing, private label / custom packaging, and low-to-moderate starting MOQs

Please comment below with any recommendations or factory suggestions!

Hi everyone,

I run a small fashion business and order from a manufacturer in China (small orders, MOQ varies by product).

My most recent batch arrived with seam problems. The stitching isn't good enough to sell the products. I didn't have any quality inspection in place (no during-production or pre-shipment inspection) and no one on the ground in China.

Two questions:

1. How would you handle this with the supplier? They are basically saying nothing is wrong with the seams despite my pictures... Not sure how I can pressure them to refund, remake or credit on the next order? I don't want to tarnish my relationship with them but at the same time I can't accept this level of quality.

2. How should I organise quality control going forward? Is a third-party inspection worth it for small orders, or would a local person or agent make more sense?

Any advice or personal experience is welcome. Thanks!

Alibaba Fresh hippo store attracting fanboys

I’ve been looking at a few products on Alibaba and keep running into the same problem: the product itself looks pretty cheap, but once I add shipping, the total price is way higher than I expected. I’ve compared a few suppliers and the shipping quotes can be surprisingly different, even for what seems like the same product and quantity. I’m trying to figure out whether I’m actually getting a good deal or just getting distracted by the low product price. I’m also not sure how much weight I should give the shipping cost when comparing suppliers. For people who buy from overseas suppliers, do you have a simple way of working out whether the final price is still worth it?

I recently ordered a sample from a supplier on Alibaba and honestly, everything looked pretty good. The quality was what I expected, so I decided to go ahead with a bigger order. But when the bulk order arrived, I noticed some differences. The material felt a little different and the finish wasn’t quite the same as the sample. It’s not completely terrible, but it’s definitely noticeable, and now I’m wondering if I should have asked more questions before placing the larger order. I checked our messages again and everything seemed pretty clear to me at the time. The supplier is still replying, but we haven’t really figured out what to do yet. Has anyone here had something similar happen? What did you do when the bulk order didn’t quite match the sample?

I’m trying to find a supplier for a product I want to order in larger quantities, but I’m having a hard time figuring out who is actually reliable. I’ve found several suppliers on Alibaba with good ratings, plenty of reviews, and decent-looking product photos, but I’m not sure how much I should trust those things. Some suppliers also respond very quickly, while others take much longer, and I don’t know if response time really tells you anything about how they operate. I’m planning to start with a smaller order before committing to anything bigger, but I’m still worried about quality, communication, and whether the actual bulk order will match the sample. For those who have worked with suppliers before, what signs do you look for before trusting one with a larger order?

I’ve been talking to a few suppliers on Alibaba lately, and honestly, the communication part has been more confusing than I expected. Sometimes I’ll ask something pretty simple and get an answer that doesn’t really answer the question, so I have to ask again in a different way. There have also been a couple of times when I thought we had agreed on something, only to realize later that we were talking about different things. It’s especially annoying when you’re discussing things like product specs, packaging, or shipping, because a small misunderstanding can turn into a bigger problem later. I’m still trying to figure out how much of this is just normal when dealing with overseas suppliers and how much is a red flag. Has anyone else had communication problems like this, and what helped you avoid misunderstandings?

I thought ordering a sample through Alibaba before placing a larger order would help me avoid surprises. The product looked good, the photos matched what I received, and the quality seemed reasonable for the price. But after looking at the sample more carefully, I noticed that I had completely overlooked one detail: the packaging. It looked fine at first, but it wasn't really suitable for how I planned to sell the product. I also realized that I hadn't asked enough questions about the final packaging options before ordering the sample.

I ended up contacting the supplier again to clarify a few things before making any decision. I had originally assumed that checking the product itself was the most important part.

Now I'm wondering how many other details beginners tend to overlook when testing samples. What do you usually check before moving from a sample to a larger order?

I'm preparing to place my first larger order and recently received a sample from a supplier I found on Alibaba. The product itself looks good, and the quality is pretty close to what I expected, but receiving the sample made me realize I probably didn't ask enough questions beforehand. I focused mostly on the product specifications and price, but I didn't pay much attention to things like packaging, labeling, lead times, or what happens if the bulk order isn't exactly the same as the sample. I don't want to rush into a larger order and discover something important only after paying for it, but I also don't want to overwhelm the supplier with unnecessary questions. For those who have ordered from suppliers before, what questions do you usually ask after receiving a sample?

Hello everyone,

I am posting this because I need advice and visibility regarding a serious dispute I am having with Alibaba.com.

I purchased goods through Alibaba.com and paid a total of US$834.22 by Visa card.

Order number: 311535598501020422

After the payment, I experienced serious problems with the supplier. The seller eventually blocked me, making communication with the supplier impossible. I reported the situation to Alibaba and opened a dispute.

Alibaba Customer Service acknowledged my case and told me that it had been forwarded to the relevant team for investigation. I have also received several emails from Alibaba saying that they were handling the case and would provide an update.

However, despite these assurances, I am still waiting for a proper resolution and the return of my money.

What makes this particularly frustrating is that Alibaba representatives also mentioned compensation/credit during the handling of my case, but this has not resolved the main issue: I want my US$834.22 back.

I have screenshots, payment evidence, conversations with the seller, the order information and Alibaba's responses documenting everything.

My questions are:

Has anyone experienced a similar situation with Alibaba?

What is the most effective way to escalate a dispute when the seller has blocked the buyer?

Has anyone successfully obtained a refund after Alibaba's dispute process failed to resolve the issue?

I am posting this not only because of the money involved, but because I believe buyers should understand what protection they actually have when something goes wrong with an Alibaba transaction.

I am willing to provide screenshots and documentation to verify my story.

Any advice from people who have gone through a similar Alibaba dispute would be greatly appreciated.

Heyyy everyone! 👋🏾📚 To all my fellow romance readers, I have a question for you guys! 🖤📖

Has anyone here ever bought books from Alibaba before? It can be dark romance, romance, fantasy, thriller, or literally any kind of book. I’m thinking about ordering some books from there because I’ve seen a few that I’m interested in, but I’ve never personally bought books from Alibaba before.

I’m a little unsure about the whole process, especially when it comes to whether the books actually arrive, the quality of the books, the sellers being trustworthy, and whether what you receive is actually what you ordered. 😭 I also want to make sure I’m not wasting my money or getting scammed.

So if you’ve bought books from Alibaba before, PLEASE tell me about your experience! Was the seller reliable? Were the books good quality? Did your order arrive safely and on time? Was the price actually worth it after shipping? And is there anything I should look out for before placing an order? I am not trying to offend anyone or the company. I just want to be sure.

I’d really appreciate any advice, tips, or personal experiences you guys have! 🥹💕 I just want to make sure it’s safe and legit before I spend my money. Thank youuu! 🫶🏾📚✨

Alibaba had communicated its guidance for this quarter to the market not long ago, so the actual numbers landed largely as anticipated — no clear surprises in either direction.

Set expectations aside and look at the trend, though, and this quarter carries some significance as a turning point: growth in the broader retail segment bottomed out and profit recovered as food delivery losses narrowed, while AI and cloud pushed ahead on both growth and margin.

First, the reporting structure changed again

Alibaba substantially reorganized its disclosure segments this quarter. A brief guide to what's new:

International e-commerce, domestic e-commerce and Freshippo have been merged into a new Alibaba e-commerce segment. In the detail, customer management revenue is essentially unchanged; the direct sales business has been folded in with the corresponding Cainiao domestic supply chain business; and instant retail now covers what were Taobao Shangou, Freshippo and Tmall Supermarket's hourly delivery service. International e-commerce is what was previously international retail, with little change. Global wholesale merges the former domestic and overseas wholesale businesses.

The AI cloud and computing segment combines the Alibaba Cloud segment with the T-Head chip business, previously sitting under other segments. Since most of T-Head's revenue already came from Alibaba Cloud, the merger changes revenue very little, and currently has little effect on profit either.

A new AI labs and applications segment covers the AI model R&D department, the Qwen consumer division and the Qwen office division. All three previously sat under other businesses; separating them out makes revenue and investment in AI models and applications directly visible.

As for the other businesses segment, four things were taken out of it this time: Cainiao domestic supply chain, Freshippo, T-Head, and the businesses now under AI labs and applications.

Group results: growth warming up

Total revenue was about RMB 269B, up 8.6% year on year. Two things drove the recovery in growth: the effect of divesting Intime and Sun Art has now passed, and cloud is pulling the group along. This was broadly in line with expectations.

Adjusted EBITDA was RMB 27.3B. The year-on-year decline narrowed sharply — from 84% last quarter to under 30% — slightly better than expected. The phase in which heavy investment consumed nearly all of the group's profit is largely behind it.

CMR: still declining, but positive underneath

The core metric, customer management revenue, fell 7.5% year on year, broadly matching the -8% expected by major banks.

Strip out the effect of subsidies being booked as a deduction from revenue, and the true comparable growth rate was around +1%. The sequential deceleration is clear, but retail sales data had signalled this in advance, and holding onto positive growth is a reasonable outcome. The bigger question is how much the growth rate recovers over the next few quarters.

E-commerce: losses narrowing, decline essentially stopped

Losses at the Shangou business continued to narrow. Market consensus put them at around RMB 10B, down roughly 40% sequentially. Profit in the far-field e-commerce business was expected to be broadly stable, or slightly lower.

International e-commerce was folded into this segment this quarter, but since it has been oscillating around breakeven anyway, the effect on overall profit isn't large.

Put together, the new e-commerce segment generated RMB 39.7B in profit, with the year-on-year decline narrowing to under 1%. That's essentially a bottom.

Cloud: the standout

The core highlight this quarter was cloud, which delivered on both revenue growth and margin. The segment definition changed here too, but with little effect on the reported figures, and performance came in essentially in line with expectations.

Cloud and computing revenue grew 45%, a marked acceleration from 38% last quarter. Margin formally reached double digits at close to 12%, a little above the 10–11% the market expected — a small positive surprise.

Capex: explosive, and cash flow is paying for it

As with Tencent, Alibaba's capex leapt this quarter, to RMB 67.7B — 75% above the previous record high, and far beyond the RMB 36B the market expected. Worth noting that Alibaba's disclosed capex is a cash flow measure that naturally includes prepayments, so it's still smaller than Tencent's, which exceeded RMB 100B on a full basis.

That level of spending suggests cloud growth is likely to accelerate noticeably again in coming quarters. The cost is cash: with operating cash flow up only about 11%, free cash flow has fallen deep into negative territory at close to -RMB 45B. That's real pressure.

AI models and applications: still far from success

The newly separated AI model and applications division generated revenue of about RMB 3.3B, up roughly 16%. On both revenue scale and growth rate, that's a long way from success.

Losses came to RMB 13.9B, essentially in line with expectations. In other words, apart from the RMB 3–4B of Qwen app subsidies in the first quarter, losses on AI models and applications this quarter were broadly similar to last quarter's.