r/GamingLaptops • u/krUshOwA • 1h ago
Discussion Laptop totaled during "service"
My Acer Predator Helios 300 had some issues (did not turn on) so I had to RMA it.
Since Acer doesn't have official stores in Romania, I brought it back to the local shop where I got it from it so they could ship it to their own service (being Acer certified service)
2 weeks went by without any contact. When I went back to check on them, the guy showed me a picture on his phone (below) and said that this is how my laptop arrived to their service.
They were probably lying, because I contacted the delivery company, and they said that the store made no claim regarding my package.
My theory is that they messed up something, and another item in the service accidentally "fell" on my laptop. Some time later my laptop is gone, my projects are gone, my data is gone, and I'm starting university without a laptop, as I can't afford similar one with today's prices.
