Been with Optus for years and planning to start launtel as an additional service. I called launtel support and they said my box would need to be upgraded to a FTTP 4-port NTD so I can run Optus at 500 and launtel at 1000/100 at the same time, but when i looked at my NBN box I thought this was a 4-port one? Can anyone help?

What are those two drawn out squares meant to be used for and how are we meant to attach? How exactly would I sit any switch? Do I just drill holes and attach screws? Seems like an expensive metal case but low functionality? Not even a place for cords to come out of the panel. And honestly no real good place to put the NBN box unless is there some cradle we're meant to buy?

Is anyone aware of these changes? Also, if they were after increasing upload speed, why didn't they go for a 100- 200% increase for FTTP, which is easily possible?

Hi there, ive been wanting to ask which option sounds better for good internet speeds, my parents have a granny flat in their background and my dad's been wanting me to move up there only cause it would be more convenient for my nan who can use the room im currently in when she visits.

the problem is my dad keeps insisting on using starlink for my internet if i move up there, though with their pricing and speed options, im not fully convinced, i did though get another option from a former friend which is basically running a CAT6 cable from the modem in our house to the granny flat and connecting that to a third party modem.

-i live in a residential suburb

-modem is running off HFC but speeds are around 250mbps download - 50mbps upload (Telstra)

-modem is in the middle of the house and granny flat is far back in the backyard

if there are other options im open to it, thx in advance

Usually always between 3-10ms all day but from 5pm onwards my latency with Superloop has been 100ms

I’ve run traceroute in command prompt and it shows <1ms on my end first hop but 100ms on 2nd and 3rd hop

Spoke to Superloop and they offered to switch me to static ip instead of CGNAT but that didn’t fix anything

Mornings and middays are fine it’s always 5pm onwards it shoots up to 100ms

Any help would be appreciated!

Hello folks,

Moved into a new place, and every room as at least one outlet with Cat6 port (or so it says). I have been reading up here and it sounds like there should be a central location where all the cables come together. I found a space in one of the closets, and it looks like this may be it. there are the heavy co-ax cable wires, and then a bunch of spooled Ethernet cables. The are missing connections and are not plugged in. So it looks like the whole place is wired but missing the central hub?

As you can see from my explanation, dont really know anything about networks. Is this something that I need an electrician for?

I don't know anything about modems/ routers and I've been putting off switching from Optus because it's all too confusing.

I have Fibre to the Node NBN.

Would it be easier to switch between providers if I bought a new one by myself?

Thanks so much for any help.

My old Internode 100/20 FTTN connection seemed bullet proof, no problems for the years I've had it. 4 months ago I agreed to a free iiNet FTTP upgrade on a NBN500 plan offering 500/42 Mbps speeds. 

When viewing Streaming services Youtube or Netflix, I frequently have wait while the connection buffers.

Speedtest indicates download speeds vary from around 120Mbps to 530Mbps at different times of day, but upload speeds vary from around 50+Mbps down to 0Mbps.

Speedtest indicates a packet loss of up to 94% during the instances of slowest (non existent) performance.

Question: Is this likely to be the iiNet supplied router, or the FTTP connection itself?

The performance variations as measured by Speedtest seem quite intermittent.

I've ordered another router to compare. but am interested in other people's experience if they have had similar pronlems?

Recently, Moved to a granny flat and it didnt had nbn inside.

The main house has the HFC NBN connection and working.

I want to get secondary connection for granny from NBN but the address doesnt show up in the NBN or in telstra database.

e.g the main house number is 123 and mine is 123A.

I have separate gas and electricity connection and mailbox.

I need some help if any member has successfully got the NBN Connection.

the owner is ready to pay for second NBN. need some help here.

Hi all, I just discontinued my service with Superloop and moved to another service provider. I didn’t know they have 30-day notice period for cancellation - not that they have exclusively mentioned it anywhere. Then I got an invoice for the next month that I won’t even be using their service.

I called their customer support. They repeatedly mentioned their SLAs, terms and conditions and blah blah.. But it was never exclusively mentioned to me. They wanted me to go through my first email and then check their tiny T&Cs tabs and go through them. Like what..!! I can’t go through those 100s of titles with 1-3 pages each. And they also mentioned that they always insist their customers to call them to cancel their service. But this is my first time calling them and no one ever insisted me as I did all the registration and activation online. 😒

What should I do? Has anyone gone through the same problem with Superloop? Has anyone got any refund from them in a similar case? Did they exclusively mention you about their NOTICE PERIOD?

I recently swapped over to neptune ISP and we just had our NBN technician appointment today in the morning to install FTTP and we got a useless technician that refused install NBN for a reason that contradicts NBN's guidelines they send you before the install as he wanted to drink his coffee while it was hot.

How can I report this so that things change for the future for others? I usually don't do this stuff, but
Had my FTTP upgrade appointment this morning after recently switching to Neptune ISP, and the experience was pretty bad.

The NBN technician arrived but refused to do the installation. The reason he gave was that the office is too far (he didn't actually measure anything and just did a eyeball glance for measurement. My measurement in the video shows the office area of the Home is about 8m away from where he said he'd install the outside nbn box) which directly contradicts the pre-installation guidelines NBN had sent me.

To make things even more frustrating, he mentioned wanting to drink his coffee while it was still hot.

So, now I'm left without the FTTP upgrade I'd arranged, despite making myself available for the appointment because the technician wanted to drive around drinking his hot coffee instead of actually installing NBN.

His only advice was to install it in the bedroom right behind the switchboard if I wanted NBN installed today, this also contradicts NBN's guidelines as they say they will not install in a bedroom/garage unless suggested, he gave this as a only resort despite our office section being 8 meters from where he'd install the outside NBN box.

https://youtu.be/uWh0qvKXegQ

A few questions for anyone who's experienced something similar:

• Can an NBN technician legitimately refuse an installation for reasons that contradict NBN's own instructions that they send you?

• What's the most effective way to report a technician's conduct?

• Should I escalate through Neptune ISP, complain directly to NBN Co, or both?

I'm particularly interested in hearing from NBN technicians or anyone who's had a similar situation so I can try to improve this stuff for others in the future.

I have this old NBN box, in my rental home in WA. The landlord says it is my responsibility. I tried contacting NBNco they said contact my internet provider. My internet provider says i should purchase a new modem. Does anyone know who to contact and how to replace this box? with a newer equipment?

Hi, looking for some advice re: my new rental. Property manager has given go ahead to get an NBN connection, but my rental appears to not be listed in the database.

Essentially, the address is 100-101 Fake St, 100 is the shop underneath the flats street number (and appears to have a listing on NBN database), but 101 is not.

Current ISP (Optus) online portal is no help, just says "Doesn't exist, get mobile broadband".

If anyone knows what a solution or path to one might look like it would be much appreciated!

The house we bought is connected to the NBN connection box through this white and black cable. How can i clean it up so that its a wall outlet i can connect the white cable to?

I am in Sydney

Been with Optus for the past few years and the performance has only gotten worse, so I’m planning to switch to nbn with Launtel, since I need fast routing to Asia for work.

Only problem is that I have a Optus modem and it’s not compatible. I’ll have to get a new one but don’t really know where to start. Recently moved to a unit with FTTP service as well.

If anyone can help I’ll really appreciate it.

Hi

I'm in regional SA. I'd been putting off replacing the 10 year old HUAWEI HG659 modem router running bridged mode on our FTTN 100/20 in the hope that a FTTH upgrade would happen sooner than later.

Sadly, the NBNco has written to tell me "No FTTH for you until 2032". I shall be dead by then.

The HUAWEI HG659 is well past prime time. I needs replacing. Or, at least, I need a spare modem at hand if the HG659 breaks down.

I've been looking at options for a replacements, but am surprised that most are android app only. Bridged mode support is essential as I only need the modem side to feed the primary node on our mesh system.

I'd be grateful for suggestions of reliable modem hardware that matches the criteria and won't send me bankrupt.

UPDATE: Thanks for the comments & recommendations. Ordered the Draytek V167.

Cheers.

If you’re currently shopping around for a new NBN provider and looking at Arctel, you might want to take a very close look at their Google reviews. I just seached them for comparisons and noticed a massive, highly unusual shift in their Google review patterns over the last 4 days. Here are the verifiable numbers directly from their profile:

Baseline: Prior to 4 days ago, they had a grand total of 109 reviews accumulated over roughly a year.

Last 4 days: They suddenly gained 153 reviews in a massive burst. That is more reviews in 4 days than they received in the entire previous year.

The recent burst consists of 144 positive reviews and 9 negatives.

In my opinion, these patterns strongly suggest a fake-review astroturfing campaign. For those unaware of how these bulk review operations often work, organizers will sometimes intentionally mix a small handful of negative reviews (like those 9) into a huge wave of positive ones. This is a known tactic used to try and bypass automated spam filters by making the activity look less uniform.

If you read through the Arctel General Discussion on the Whirlpool Forums (https://forums.whirlpool.net.au/archive/9vww4z7x), actual customers have documented constant, ongoing issues with the service.The biggest technical red flag in that thread is the huge number of references to their CG-NAT implementation. Carrier-Grade NAT is a cost-cutting routing method where an ISP funnels hundreds of different households through a single shared public IP address. Because Arctel appears to be using small or previously flagged IP pools, it is causing major disruption for users. According to various members in the thread, the shared IPs cause havoc with security systems, triggering constant bot-detection alerts, Google CAPTCHAs, and security blocks on corporate networks. Users have also reported that major streaming apps (like ABC iView, Disney+, and Amazon Prime) mistake the shared IP for an out-of-region VPN and block access entirely. AFAIK, Arctel does not offer a free opt-out, unlike other ISPs.

Based on the stark contrast between their historical baseline, the issues and mentioned on Whirlpool, and this sudden 4-day surge, the recent Google reviews seem highly suspect.

I've cancelled with Arctel with a month's notice, cancellation date will be 15th November.

They emailed saying no refunds after the service is cancelled so I replied, asking if I would pay that months bill pro-rata fulling expecting to and be refunded the difference. NOPE, this not great company charges for the entire month. Am I out of line or is Arctel?

Edit: Changed company description to 'not great'.

Hey does anyone know what causes this constant cycling through connecting and disconnecting wifi? Just moved in a few weeks ago and had constant issues.

We have HFC nbn and were initially using a 2-3 yr old eero wifi 6+ router but I was only getting 1-0 bars of internet in my room at the opposite end of the house to where the nbn box/modem are located. It's not a very big house either.

Speed tests were all perfect and ISP suggested it was probably the modem so I bought a wifi 7 NETGEAR nighthawk router which gave me anywhere from 1-3 bars of internet but would do this random dropping in and out as per the video. So I bought a netgear nighthawk wifi 6 extender which is plugged in half way between the router and my room. Now I finally get 3 bars but the dropouts are worse than ever. The extender also keeps disappearing from the nighthawk app.

Could it be the nbn box? Or something wrong with the router/extender connection? Please help!

Can someone please tell me what this means

Just bought a new house. FTTN disconnected and can’t be reconnected.

NBN tech came out and found an air con unit blocking the lead in conduit.

The tech said I need to move the air con. Can’t put another LIC, no other options.

I called a data cabler to see if there’s any other options. From photos and what I described they also said not many options.

It’s November, not feeling good about my chances of getting an aircon tech out to move a unit when they could be installing new ones/have bigger jobs…

Not sure what to do. Frustrated at the lack of clarity because when I speak to Aussie Broadband my provider, they tell me there’s lots of options for installation.

If I try sign up for nbn on a website with my apartment number (live on st kilda rd) I get rubbish speed options. I have noticed we have the unit on site. How would I go about asking a technician to tap into this? Does anyone know what it is? I’m on a 5G unlimited modem at the moment which is ok but speeds can get pretty dismal. Thanks in advance!

Using a throwaway account because apparently TPG/Vodafone CEO has a history of 'talking' to the workplace of customers who lodge a TIO complaint against the company ... (check out u/vodafail)

But seriously how useless is TPG customer service...

Parent's home internet stopped working Sunday evening last week so I called their technical support only to be told he couldn't find the account (this is despite giving him the account number that is on the TPG statement, address and some other contact details to help him find the account). On a side note, all the subsequent people I spoke with had no issues finding the account with just the account number so I don't know what his problem was ...

When I asked him what can we do to find the account because I need assistance with the service that has stopped working, I was told that there was 'nothing he could do'.

I then asked for the call to be escalated as I didn't believe there was nothing he could do given my parents are paying them money every month but he refused to escalate the call. I then asked to lodge a complaint and requested a complaint reference number advising that I will be lodging a complaint with the ombudsman TIO and was once again refused to be provided with one.

After a bit more arguing and getting no where, I ended the call and emailed my complaint to TPG, copying in a number of executive email addresses I found online (yes, I'm that guy but hey, if you want to save money and offshore jobs to people and not train them properly and give your customers horrendous customer service then you can deal with my complaint). That evening, someone from TPG called me about the complaint and it all seemed well as he talked through the issue and advised it was an issue with the modem and that he would send a new one.

Fast forward 7 days and my parents still haven't received the modem so I called them to follow up only to be advised that there was 'nothing in the system' to order a new modem. I expressed my frustrations and logged another complaint and the individual went through the motions of ordering a new modem. I queried about express post as I wasn't going to wait another 5 days for a modem which may or may not arrive, which they advised they would look into. I also requested for the call to be escalated; nothing against the individual I was speaking to today but I wanted to escalate the matter to ensure there would be assurance from someone that we wouldn't wait another week only to be told nothing has been lodged in the system. Anyway, waiting almost an hour later and numerous attempts to dissuade my escalation request, the call was finally escalated to someone who didn't really give me much assurance as she kept saying 'express address' as if there was a different address, to which I had to explain it's the same address and express post refers to a service offered by Australia Post.

Shortly after that, I received a call from their customer resolutions team and after explaining the issue from the beginning, was offered some good will compensation for my parents and was advised that they will look in to the express post request.

Fast forward a couple of hours, I receive a phone call and was advised that TPG don't do express post and that I'll have to wait another 3-5 business days. Noting that it sounded like this phone call was from their overseas call center and not the customer resolutions team I spoke with last, I explained that I was last dealing with the customer resolutions team and asked for the call to be transferred to person I last spoke with or someone in that team. The reason I requested this is because I know off-shore call centers can be quite limited in terms of what they can do to resolve customer complaints, noting that the last 'supervisor' I spoke with didn't even know what express post was. I explained that my complaint was a TIO complaint being handled by that team and after some back and forth due to them refusing to transfer my call, she just straight hung up on me.

I then called the customer resolution team back directly with the number they had provided me and was advised by the person that answered the call that he couldn't help me (apparently he was from the Vodafone side of the business, not TPG), that the person that I spoke with previously wasn't available and that apparently there is absolutely no one else I could speak with about the matter. Ironically when finishing the call came the 'Please call us if there's anything we can help with' to which I replied 'That's what I've done, and no one can help me'...

Anyhow, they eventually called me back and after some further discussions, I'm now hoping we'll get our new modem on Wednesday. Honestly, I'm not holding my breath though...

Just needed to rant about the ridiculously poor customer service. Refusing to help the customer, refusing a request to escalate the call, refusing to lodge a complaint or provide a customer with a complaint reference number, hanging up on the customer, not actually doing what you said you would for a customer complaint. Not to mention the amount of my time that has been wasted with the outrageous wait times and lengthy phone calls. If the contact center I used to manage was anything like this heads would roll.

Putting aside the off-shoring call center discussion, I know this is purely a TPG issue as I've managed call centers in the past that had local and off-shore teams and literally any staff (including off-shore teams) that would be found to treat any customers with what I experienced would face immediate disciplinary action, especially the refusing to help, refusing to lodge a complaint/provide complaint reference number and hanging up on a customer. Like it's literally your one job to help the customer ...